Implementation Consultant

Job Summary
We are looking for a talented Implementation Specialist to join our team. This role involves being a trusted advisor, managing complex implementations, and acting as the technical and operational bridge between various stakeholders including Sales, Partners, and Customer Success.
You will design and implement tailored solutions, API integrations, reporting programs, and more, helping customers achieve their goals by pushing the limits of monday.com’s features and developer tools. Additionally, you’ll drive the onboarding process, solve technical challenges, and work towards ensuring long-term customer success.

Key Responsibilities:

• Collaborate with customers and internal teams to scope, architect, design, and implement tailored solutions using the monday.com Work OS.
• Support pre-sales efforts by providing technical expertise, building proof-of-concepts, and delivering post-sale implementation services.
• Plan and manage customer onboarding solutions, complex API integrations, data migrations, custom scripting, and user management.
• Design advanced solutions leveraging monday.com’s APIs, apps framework, and integration platforms (e.g., Zapier, Workato, Integromat).
• Supplement workflows using low-code/no-code tools to extend monday.com capabilities.
• Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.
• Advocate for customers, providing feedback to product teams to enhance functionality.
• Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.
• Work with enterprise customers to define and implement solutions that address their unique business needs and challenges.
• Build relationships with clients, acting as their trusted advisor throughout the implementation process.

Requirements:

• Degree Holder in a technical field (Computer Science, Engineering).
• 3+ years of experience in B2B SaaS as a technical customer success / implementation manager / professional services consultant / technical project manager, preferably with experience in complex product implementation.
• Expertise in architecting and delivering technical solutions for enterprise customers, ideally within the onboarding and implementation of software platforms.
• Strong knowledge of APIs (RESTful, GraphQL) and experience with integration platforms like Unito, Zapier, Integromat, or Workato.
• Ability to code in Java/Python; familiarity with React would be advantageous.
• Strong project management skills with a track record of delivering projects on time and managing multiple stakeholders.
• Excellent ability to explain complex technical concepts to non-technical stakeholders.
• Experience with SSO/SAML/AD identity authentication protocols.
• Superb verbal and written communication skills, with strong customer-facing abilities.
• Empathy, a positive attitude, and high energy are essential traits for success in this role.

We regret that only shortlisted candidates will be notified. However, all applications will be retained in our resume bank for future opportunities.
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EA Personnel Name: Gabriel Tan
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771