*IMMEDIATE VACANCY* Customer Service Executive

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A private advertiser in Singapore is seeking passionate individuals for an entry-level customer service role. The position involves responding to customer feedback, coordinating with teams, and maintaining accurate documentation. Ideal candidates should possess a local diploma or bachelor's degree, with no prior experience necessary but a strong willingness to learn and excellent communication skills.

Qualifications

• Eager to learn, independent, and able to work under pressure.
• Strong communication and presentation skills.

Responsibilities

• Respond to customer feedback via multiple channels.
• Coordinate with internal departments for customer service.
• Maintain customer databases and assist in administrative tasks.

Skills

Problem-Solving

Communication

Team Player

Education

Local Diploma or Bachelor's Degree

Job description

We are seeking passionate individuals, who have excellent problem-solving and are committed to delivering exceptional experiences.

Key Responsibilities

• Attend and respond to all customer's feedback via emails, social media, phone calls, and other channels Investigate and determine the root cause of the issues, provide findings to internal departments, and explain the best solution to resolve customer enquiries
• Coordinate with internal departments to ensure smooth customer service operations.
• Maintain and update customer databases and ensure accurate documentation.
• Assist in administrative tasks such as data entry, document processing, and record-keeping.
• Perform other ad-hoc duties as assigned
  
  Requirements:
  
• Candidate must possess at least Local Diploma or any bachelor degree
• No experience is fine too
• Eager to learn, independent, and able to work under pressure
• Strong communication and presentation skills
• Positive attitude and team player
  
  Interested applicants please submit your updated resume along with your application. We regret that only shortlisted candidates will be notified.