IKEA Tampines - Kitchen Planner

Ikano; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company within the IKEA group seeks a Kitchen Specialist to enhance customer experience in kitchen planning and sales. This role involves providing informed solutions, maximizing kitchen product sales, and supporting customers through the kitchen buying process. Ideal candidates are service-focused team players eager to develop their careers in a dynamic retail environment.

Qualifications

• Good knowledge of kitchen planning and installation.
• Interest in progressing to a leadership role.
• Physically fit for prolonged working hours.

Responsibilities

• Offer solutions in kitchen planning and installation for customers.
• Maximize sales by understanding and addressing customer needs.
• Work closely with service providers for timely delivery and installation.

Skills

Customer service focus

Sales skills

Communication skills

Teamwork

Problem-solving

Job description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

Reporting to the Shopkeeper, the Kitchen Specialist provides excellent sales service and maximise kitchen furniture and accessories sales by using knowledge in the range, customers’ requirements, as well as the IKEA tools and experience and expertise of your colleagues.

Your assignment

• To offer informed solutions and services to customers by using range knowledge in assembly, kitchen installation, transport and finance to help customers make informed choices
• Able to explain and demonstrate the IKEA kitchen system and support customers by providing clear and structured guides through kitchen planning and buying process
• Help gather relevant information by seeking to understand customers' needs and support customers with accurate kitchen design and layout
• Maximize sales by knowing your top selling products and do sales steering and keeping yourself aware on stock availability
• Work with kitchen service provider closely to ensure IKEA kitchens are delivered and installed on time

Qualifications

• Good knowledge with kitchen planning, floor plan, layout, site measurement and kitchen installation
• Customer-serviced focused with a passion for sales in retail home furnishing business
• Problem solver, self-motivated and a strong team player
• Strong communication and interpersonal skills with basic knowledge of PC
• You have interest to progress to a leadership role in future
• You are physically fit to handle physical work and pro-longed hours of standing
• You are able to commit to working on AM & PM shift work, weekends and public holidays