IKEA Tampines - Customer Relations Officer, Shopping Experience (Part-Time)

IKEA; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

IKEA Singapore is seeking a dedicated individual to enhance the shopping experience at IKEA Tampines. The role involves ensuring a safe environment, managing customer interactions, and coordinating store activities. Ideal candidates are team players with strong communication skills and a passion for service.

Qualifications

• Strong communication and interpersonal skills.
• Ability to cope with stress and provide solutions.

Responsibilities

• Ensure a friendly, safe, and secure environment.
• Handle customer queries or complaints professionally.
• Plan and coordinate IKEA Family activities.

Skills

Communication

Interpersonal Skills

Multi-tasking

Job description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Singapore creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Pte. Ltd. owns and operates three omnichannel stores in Singapore, including IKEA Alexandra, IKEA Tampines, and IKEA Jurong. To learn more, visit IKEA.sg.

Job Description

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will serve as a liaison officer to provide a positive and joyful shopping experience, fostering trust in the IKEA brand for all visitors and customers.

Your responsibilities

1. Ensure IKEA Tampines Store is a friendly, safe, and secure environment for all visitors and customers.
2. Understand and contribute to the department’s action plans, taking ownership of your deliverables.
3. Be knowledgeable about the customer shopping experience and daily checklists to improve service delivery.
4. Be responsible for children’s safety and cleanliness in Smaland, as well as amenities such as the First Aid Room and Nursing Room.
5. Plan, coordinate, and follow up on IKEA Family activities and Children’s Birthday Parties in the store.
6. Handle all customer queries or complaints professionally to enhance shopping experience.
7. Record information, handle paperwork, compile statistics, and perform general housekeeping and related duties.
8. Be cross-trained in other functions within Customer Relations (e.g., Checkout and Easy Buying) and support these functions when required.

Your profile

1. Strong communication and interpersonal skills, with a passion for children and people.
2. A committed and motivated team player capable of working independently.
3. Ability to cope with stress and provide solutions for customer and operational issues.
4. Good computer literacy, multi-tasking ability, and enjoyment of hands-on operational roles.
5. Willingness to work retail shifts during store hours, including weekends and public holidays.