Identity Security CSE — Technical Guide & Escalation Expert

Delinea; Singapore; Hybrid; SGD 116,000 - 156,000; Full time

Job summary

A pioneering identity security firm in Singapore seeks a Customer Success Engineer to support technical and strategic tasks for its Customer Success Managers. This role is ideal for someone with over 8 years of experience and a background in cybersecurity. Responsibilities include providing expertise, assisting with escalated cases, and promoting knowledge transfer. Competitive salary and benefits are offered including healthcare and retirement plans.

Benefits

Competitive salaries

Healthcare insurance

Pension/retirement matching

Comprehensive life insurance

Paid company holidays

Qualifications

• 8+ years related experience.
• Preferred cybersecurity experience in the identity space.

Responsibilities

• Provide technical guidance to Customer Success Managers on strategic tasks.
• Assist in resolving escalated support cases.
• Engage in customer discussions when escalated.
• Promote knowledge transfer during interactions.
• Document interactions and best practices.

Skills

Expert technical guidance

Knowledge transfer

Customer support

Problem solving

Education

BA degree STEM focus

Job description

A pioneering identity security firm in Singapore seeks a Customer Success Engineer to support technical and strategic tasks for its Customer Success Managers. This role is ideal for someone with over 8 years of experience and a background in cybersecurity. Responsibilities include providing expertise, assisting with escalated cases, and promoting knowledge transfer. Competitive salary and benefits are offered including healthcare and retirement plans.