Identity Operation/Support (L2)- (Saviynt + SQL)

Simeio; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in technology solutions is seeking a Level 2 Support Specialist. This role involves assisting clients and customers with technical issues related to Saviynt's software products, requiring in-depth knowledge and expertise. The ideal candidate will manage support requests, troubleshoot complex problems, and collaborate with various teams to enhance customer satisfaction. Candidates should possess a degree in Computer Science or similar and have 5-7 years of relevant experience in a tech environment.

Qualifications

• 5-7 years of experience in a technical support role, preferably in a software or technology company.
• Strong knowledge of Saviynt's software products and services.
• Proficiency in Java programming and troubleshooting skills.

Responsibilities

• Respond to incoming support requests and troubleshoot technical issues.
• Analyze and debug Java-based applications.
• Collaborate with cross-functional teams to resolve escalated issues.

Skills

Troubleshooting

Communication Skills

Database Management

Education

Bachelor's degree in Computer Science, Information Technology

Tools

ServiceNow

Job description

Identity Operation/Support (L2)- (Saviynt + SQL)

Role Saviynt Level 2 Support (Senior Consultant) - 5-7 YearsExperience: 5-7 yearsLocation: IN - Bangaluru, Karnataka (Hybrid)Job SummaryThe Level 2 Support Specialist will be responsible for assisting clients and customers with technical issues related to Saviynt's software products and services. The successful candidate will leverage their in-depth product knowledge and technical expertise to provide timely and effective solutions, ensuring customer satisfaction and maintaining a high level of service quality.Responsibilities Respond to incoming support requests via various channels (phone, email, chat, ticketing system) from clients and customers experiencing technical issues. Troubleshoot and diagnose complex technical problems related to Saviynt's software products, including but not limited to access management, identity governance, and compliance solutions. Analyze and debug Java-based applications within the Saviynt environment. Utilize SQL queries to investigate and resolve database-related issues. Collaborate Development, and other cross-functional teams to resolve escalated issues that require deeper technical analysis. Provide step-by-step guidance and clear explanations to clients to help them understand and implement solutions effectively. Document all interactions and solutions in the company's ticketing and knowledge base systems for future reference and continuous improvement. Escalate unresolved issues to Level 3 Support or appropriate teams, following established procedures. Participate in knowledge sharing and training sessions to enhance personal and team skills and stay updated with product updates and releases. Contribute to the development of support documentation, FAQs, and best practice guides to assist clients in self-service issue resolution. Contribute to root cause analysis and post-incident reports to prevent recurring issues. Participate in on-call rotations, if required, to provide after-hours support to clients.Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 5-7 years of experience in a technical support role, preferably in a software or technology company. Strong knowledge of Saviynt's software products and services, with the ability to troubleshoot complex technical issues. Proficiency in Java programming and troubleshooting skills. Strong understanding of SQL and experience with database queries and troubleshooting. Proficiency in working with various operating systems (Windows, Linux, etc.) and databases. Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical clients. Strong problem-solving skills and the ability to think critically under pressure. Experience with support ticketing systems (ServiceNow). Ability to work collaboratively in a fast-paced, team-oriented environment. Relevant certifications (e.g., ITIL, product-specific certifications) are a plus. Flexibility to work on-call and outside regular business hours when necessary.Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at hidden_email or +1 hidden_mobile.,

Sign-in & see how your skills match this job

• Identity Operation/Support (L2)- (Saviynt + SQL)

Find Your perfect Job

Sign-in & Get noticed by top recruiters and get hired fast

Database Management, Technical Support, Troubleshooting, Communication Skills,FacetsTechnical

Database Management, Technical Support, Troubleshooting, Communication Skills,FacetsTechnical