Identity & Access Help Desk Specialist - Level 2

REERACOEN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

REERACOEN SINGAPORE PTE. LTD. is seeking an IT Help Desk - IAM in East Singapore to provide Level 1 and Level 2 support for identity & access management, authentication, and end-user incidents.

You will work with business users and IT teams to resolve issues efficiently and maintain security controls. The role requires strong communication, a minimum 5 years in IT support or IAM, and experience with ServiceNow or similar ticketing tools.

Qualifications

• Minimum 5 years of IT Support, Service Desk, IAM, or User Administration experience.
• Ability to explain technical concepts to non-IT users.
• Experience with identity and access management (IAM) platforms.

Responsibilities

• Provide Level 1 and Level 2 IAM helpdesk support to end users.
• Manage user accounts, access requests, and authentication issues per procedures.
• Escalate complex issues to appropriate teams and document actions taken.
• Maintain accurate ticketing records and ensure SLA adherence.
• Contribute to knowledge base improvements and process optimizations.

Skills

IAM experience

End-user support

Communication skills

Ticketing systems

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

ServiceNow

Jira Service Management

BMC Remedy

Active Directory

Job description

REERACOEN SINGAPORE PTE. LTD. is seeking an IT Help Desk - IAM in East Singapore to provide Level 1 and Level 2 support for identity & access management, authentication, and end-user incidents.

You will work with business users and IT teams to resolve issues efficiently and maintain security controls. The role requires strong communication, a minimum 5 years in IT support or IAM, and experience with ServiceNow or similar ticketing tools.