ICT Support Technician (Shipping)

DIRECT SEARCH ASIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruiting firm based in Singapore is seeking an IT Support Specialist to manage Microsoft 365 solutions and provide support for fleet operations. The role requires at least 1 year of experience in M365 management and strong customer service skills. Responsibilities include administering IT environments, monitoring system health, and troubleshooting issues. Candidates must have at least 2 years of experience in L1 support and technical knowledge in networking and firewall setup.

Qualifications

• At least 1 year of experience in managing and administering M365 environments.
• More than 2 years of experience working as L1 support in mid to large enterprises.
• At least 2 years of technical exposure in setting up or supporting networks and firewalls for SMEs.

Responsibilities

• Independently research, design, develop, and deploy Microsoft 365 solutions for the company.
• Administer the Microsoft 365 environment, ensuring availability, reliability, and performance.
• First point of contact for issue escalation for the fleet.

Skills

Customer service skills

Problem-solving skills

Communication skills

Tools

Microsoft 365

Network and firewall systems

Job description

Responsibilities

• Independently research, design, develop, and deploy Microsoft 365 solutions for the company
• Administer the Microsoft 365 environment, ensuring availability, reliability, and performance
• First point of contact for issue escalation for the fleet
• Primary standby support helpdesk for fleet after office hour and on weekend
• Monitor system health and regularly review, analyze, and test systems for performance
• Perform annual hardware refresh for endpoint devices and network equipment for the fleet.
• Provide regular update, backups, and restores as needed
• Collaborate with internal stakeholders to maximize functionality and user experience
• Provide onboarding and offboarding for new hire/leaver
• Documenting system configuration, process and IT user guide
• Provide top-tier support, coordinating with various teams and vendors to troubleshoot issues onsite and offsite (onboard the vessels)
• Need to travel to other countries to provide IT support for the vessel only if vendor unable to resolve the issue
• Role as an IT procurement officer and work closely with vendor. So excellence vendor management is required
• Update IT hardware and software inventory
• Conduct daily IT operation daily checklist, monthly checklist and annual checklist.

Requirements

• At least 1 year of experience in managing and administering M365 environments
• More than 2 years of experience work as L1 support in mid to large enterprise
• Strong customer service, communication and problem-solving skills
• Ability to work independently and as part of a team
• At least 2 years technical exposure in setting up or supporting network and firewall for SME