ICT Support Engineer (Level 1 & 2 Support / MNC)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent recruitment firm in Singapore is seeking an IT Support personnel to manage system infrastructure and user support. The role involves monitoring systems, troubleshooting network issues, and ensuring high user satisfaction. Ideal candidates will possess a Degree/Diploma in IT with relevant experience, or fresh graduates eager to learn.

Qualifications

• 1 to 2 years’ experience in installing, configuring, and troubleshooting Windows environments.
• Good communication and coordination skills with customers.
• Fresh graduates encouraged to apply.

Responsibilities

• Manage and monitor all installed systems and common infrastructure.
• Provide onsite/remote troubleshooting and support.
• Ensure the highest levels of infrastructure availability to users.

Skills

Windows OS

Office 365

Network Administration

Customer Service

Troubleshooting

Education

Degree / Diploma in Information Technology

Tools

Azure Cloud

Manage Engine

Intune

Job description

• Location: CBD area
• Working hours: Mon - Fri, 9am - 5.30pm
• SINGAPOREAN ONLY

Job Description

• Manage and monitor all installed systems and common infrastructure
• Install, configure, test and maintain operating systems and system management tools
• Laptop / Desktop, Printer, Phone, Scanner, Corporate software setup for users
• Windows OS, AD, Office 365 local administration & file server management
• Handle user registration process for all group companies
• Network monitoring and troubleshooting (both LAN and WiFi)
• User support as part of helpdesk & provide 1st and 2nd level support
• Provide onsite/remote troubleshooting and liaise with vendors and other ICT personnel for problem resolution
• Helpdesk system ticket monitoring & updating status on timely manner
• Maintain hardware and software inventory and keep it updated
• Proactively ensure the highest levels of infrastructure availability to users
• Maintain a high level of user satisfaction with quality customer service
• Any other tasks as and when assigned by the superior

Requirements

• Degree / Diploma in Information Technology or a related subject.
• 1 to 2 years’ experience in Installing, configuring, and troubleshooting Windows based environments, Network administration and fine tuning.
• Familiar with Office365.
• Good coordination and communication skills with internal and external customers.
• Good to have networking knowledge (OSI Model).
• Good to have Azure Cloud experience.
• Good to have Manage Engine / Intune experience
• Fresh IT graduates with attitude and quick learning capability are also encouraged to apply.

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431