ICT Project Support Specialist (Public Service)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech MNC is in search of an ICT Project Support Specialist for a 12-month contractual assignment. This role involves supporting ICT system migration projects by coordinating activities and ensuring smooth transitions for end users. The ideal candidate will possess relevant educational qualifications and strong communication and analytical skills.

Qualifications

• Minimum Diploma or Degree in IT, Project Management or related field.
• Preferably 1-2 years of experience in the public service sector.
• Strong written and verbal communication skills.

Responsibilities

• Support ICT system migration projects through planning coordination and stakeholder liaison.
• Provide guidance to users on ICT equipment/devices based on relevant SOPs.
• Assist in planning and scheduling ICT migration activities.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Proficiency in Microsoft Word

Familiarity with collaborative platforms

Education

Diploma or Degree in Information Technology

Project Management

Related Field

Job description

Adecco is partnering our client, a well-known Tech MNC

The Opportunity

• Adecco is partnering a divison from public service, and we are seeking a detail-oriented and proactive ICT Project Support Specialist to join their Strategic Tech Planning / Ops-Tech Department.
• This role supports ICT system migration projects by coordinating planning activities, tracking project deliverables, and ensuring smooth transitions for end users.
• The successful candidate will provide administrative, operational, and communication support throughout the migration lifecycle.
• The role will start off as a 12-months contractual assignment.
• Salary range would be: $3,800-$5,000 (depending on years of experience)

The Talent

• Minimum Diploma or Degree in Information Technology, Project Management, or related field
• Preferably 1-2 years of experience in the public service sector
• Proficient in Microsoft Excel, PowerPoint, Word, Teams, Outlook, and comfortable using collaborative platforms and digital tools
• Strong written and verbal communication skills
• Good analytical, problem-solving, organizational, administrative, and management skills
• Ability to work under tight deadlines and coordinate multiple concurrent activities
• Positive working attitude and team player
• Willing to support colleagues' job functions within the same division when necessary

Job Description

Summary
Support ICT system migration projects through planning coordination, stakeholder liaison, and user support to ensure successful project delivery and user readiness.

Responsibilities

Operational Support

• Provide guidance to users on ICT equipment/devices based on relevant SOPs and guidelines
• Act as customer service consultant for ICT transitions
• Process ICT requests and ensure timely resolution
• Serve as liaison point with relevant stakeholders

ICT Planning and Coordination

• Assist in planning and scheduling ICT migration activities
• Support coordination of project timelines, milestones, and deliverables
• Align migration schedules with technical teams, vendors, and users
• Track timelines, deliverables, and risks
• Monitor asset movement and coordinate with vendors on delivery and installation

Administrative & Documentation Duties

• Prepare meeting minutes, presentations, and status updates
• Maintain ICT policies, user guides, and project documentation
• Document FAQs, user guides, and training materials
• Support change request documentation and approvals

User and Stakeholder Support

• Coordinate user communication and onboarding throughout migration
• Track feedback and support queries
• Support communication rollouts and escalate issues as needed

Next Step

• Send your resume to: [e-mail]
• Email Topic: Job Application - ICT Project Support Specialist
• We regret to inform that only shortlisted candidates will be contacted.

Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435