ICT Infrastructure Engineer (Cloud)

USER EXPERIENCE RESEARCHERS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A cloud services company in Singapore is seeking a Cloud Support Engineer to provide technical support and troubleshooting for cloud-based infrastructure. This role involves collaborating closely with teams to ensure the reliability and performance of cloud services. The ideal candidate should have a strong background in AWS and Azure, along with expertise in infrastructure as code tools like Terraform. Excellent communication skills and a proactive approach to securing cloud resources are essential.

Qualifications

• Proven experience as a Cloud Engineer or similar role with a focus on cloud platforms.
• Strong understanding of infrastructure as code principles and cloud-native services.
• Excellent communication and collaboration skills.

Responsibilities

• Provide technical support and troubleshooting for cloud infrastructure.
• Collaborate with internal teams to resolve complex cloud issues.
• Monitor the health and security of cloud services.

Skills

Cloud platforms (AWS, Azure)

Infrastructure as code (IaC)

Technical troubleshooting

Cloud security best practices

Scripting (Python, Bash)

Education

Bachelor’s degree in computer science, Engineering, or related field

Tools

Terraform

Job description

Job Summary

As a Cloud Support Engineer, you will be responsible for providing technical support, troubleshooting, and solutions for our cloud-based infrastructure and services. You will work closely with application, security and other internal teams, along with external vendors to ensure the reliability, security, and performance of the client's cloud environment. The ideal candidate will have a deep understanding of cloud platforms as well as the concept of Landing Zones, infrastructure, and a proven track record of successfully supporting and managing cloud-based services.

Key Responsibilities

• Provide technical support and troubleshooting for cloud-based infrastructure and services, including compute, storage, networking, and security components.
• Collaborate with application, security, and other internal teams to resolve complex issues related to cloud-based services and infrastructure.
• Monitor and maintain the health, performance, and security of cloud-based services, identifying and addressing potential issues proactively.
• Drive continuous improvement and optimization of cloud infrastructure and services through automation where possible, ensuring high availability, performance, and cost efficiency.
• Implement and manage cloud security controls, compliance requirements, and best practices to protect cloud resources and data.
• Develop and maintain documentation, best practices, and standard operating procedures for cloud-based infrastructure and services.
• Participate in the planning, implementation, and optimization of cloud-based solutions, ensuring alignment with business requirements and industry best practices.
• Stay current with industry trends, emerging technologies, and best practices in cloud architecture, deployment, and operations.

What we are looking for

• Bachelor’s degree in computer science, Engineering, or a related field; or equivalent work experience.
• Proven experience as a Cloud Engineer or similar role, with a deep understanding of cloud platforms and infrastructure as code (IaC) principles and best practices.
• Strong expertise in cloud platforms such as AWS & Azure, including cloud-native services, infrastructure components, and networking.
• Hands-on experience with infrastructure as code (IaC) tools such as Terraform. Familiarity with scripting languages (e.g., Python, Bash) is a plus.
• Understanding of cloud security, compliance, and best practices for protecting cloud resources and data.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams and communicate technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Preferably more than 8 years of experience as an ICT engineer (Cloud)/Cloud Support Engineer
• Experience working in both Linux and Windows operating environments are preferred.