IBM Planning Analytics Infra Support Engineer

TroyTech; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading tech firm in Singapore is looking for an IBM Planning Analytics Infra Support Engineer. The role involves maintaining cloud resources, executing backups, and responding to support requests from application teams. Ideal candidates must have experience in infrastructure management and security controls. This position offers a collaborative environment and does not require formal education details to apply.

Qualifications

• Experience with IBM Planning Analytics infrastructure.
• Ability to monitor and respond to system alerts.
• Experience in cloud resource management.

Responsibilities

• Provide, configure, and maintain GCC-hosted infrastructure and cloud resources.
• Execute backup and restoration as required.
• Support application teams and respond to audit findings.

Job description

IBM Planning Analytics Infra Support Engineer:

Job Description & Requirements

• Upkeeping of the cloud resources hosting client’s system on IBM Planning Analytics – Monitoring, alert responses

- Provision, configure, maintain, and support GCC-hosted infrastructure and cloud resources

• Maintenance – patching, restarts

- UAT: Every 3rd Thursday, 6:00 PM – 12:00 AM, PROD: Every 3rd Saturday, 3:00 PM – 9:00 PM

• Recovery & Restoration

- Execute backup and restoration as required

• Support requests / queries from apps team & end user

- Work with application teams, vendors, and client IT team to support solution design and operational needs

• Security controls review and remediation

- Review and remediate Security Test findings

• Reviews and Reports – based on agreed frequency/cadence

- Document and submit Monthly Progress Reports (contains the Monthly Log Review Report for OS (specific for Infra)), submit Daily Monitoring and Health check Status (e.g. CPU, Memory and Diskspace Utilization)

• Support audits

- Analyze and respond to audit findings

- Extract data or capture screenshots from the Cloud Platform or Server to fulfill auditors’ requests for new or supplementary evidence

- Work closely with internal and external security consultants to review audit reports related to cloud and infrastructure, providing clarifications and remarks as required

• Participate in governance call

- Attend project meetings (e.g. Weekly IT Meeting, PSDC/PSC where required)

• Annual exercises (if any)

- Support yearly Penetration Test, e.g. infra support (working with Application Team) to ensure environment readiness for Pen Test to be conducted

• Working hours: 8am to 7.30pm on weekdays, 9am to 12.30pm on Saturday (for deployments/upgrade work).