I-Security Engineer

M.TECH PRODUCTS PTE LTD; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading company in network security seeks a dedicated professional to handle post-sales activities and provide technical support for Cybersecurity solutions. The ideal candidate will have a Bachelor's degree or Diploma in Cyber Security or related fields, with 1-2 years of relevant experience and CCNA or CCSA certifications.

Qualifications

• Bachelor's degree or Diploma in Cyber Security or related fields required.
• 1-2 years of relevant IT experience specifically in network support.
• Willingness to work extended hours and maintain on-call duty.

Responsibilities

• Responsible for post-sales activities and large-scale project implementations.
• Provide on-site support and ensure customer satisfaction.
• Routine standby for 24x7 maintenance support calls.

Skills

Customer Service

Troubleshooting

Interpersonal Skills

Analytical Skills

Communication Skills

Education

Bachelor's degree or Diploma in Cyber Security

Computer Science

Computer Engineering

Tools

CCNA

CCSA

Job description

RESPONSIBILITIES:

• Post-sales activities of Cybersecurity or Network Performance Monitoring products
• Involve in Large-scale (Local & Regional) Project Implementation
• Provide on-site implementation services including testing, deployment & documentation
• Provide technical support in ensuring customer satisfaction
• Analyse and clarify customer queries though troubleshooting and researching existing
  knowledgebase articles/known issues
• Be on routine standby to support 24x7 maintenance support calls
• Requires the ability to communicate issues clearly and concisely

REQUIREMENTS:

• Bachelor's degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
• At least 1-2 years relevant experience in IT industry providing network support and
  administration.
• Equip with knowledge & experience in networking such as routing and switching technology.
• Possess CCNA or CCSA certification.
• Able to work independently as well as in a team environment.
• Willing to work hard and eager to learn about new technologies.
• Polite and able to communicate well to the clients.
• Analytical and possess good troubleshooting skills.
• Willing to work extended hours and on standby duty.
• Excellent interpersonal and communication skills.
• Independent and motivated.