Hybrid Regional Onboarding & Lifecycle Leader

Grupo CSC; Singapore; Hybrid; SGD 228,000 - 304,000; Full time

Job summary

CSC is redefining onboarding as part of a global Client Lifecycle Management model across Singapore, Hong Kong, and Australia. The Regional Onboarding & Client Lifecycle Lead will drive regional onboarding delivery today and expand ownership across the client lifecycle, including reviews, trigger events, maintenance, and offboarding.

The role emphasizes performance, governance, and regulatory outcomes across multiple jurisdictions while delivering a superior client experience.

Qualifications

• Significant leadership experience in onboarding, client lifecycle management, KYC/AML operations, or related operational functions within corporate services, financial services, fund administration, or banking
• Proven experience leading large, geographically dispersed teams and building a high-performance, accountability-driven culture
• Strong working knowledge of AML, KYC, CDD, sanctions screening, beneficial ownership, and multi-jurisdiction regulatory compliance frameworks
• Demonstrated success delivering operational transformation, process standardization, or organizational change at scale
• Strong stakeholder management skills, including influencing senior leaders across multiple business functions
• Strong analytical, problem-solving, and decision-making capabilities with a data-driven approach to performance improvement
• Excellent written and verbal communication skills, with the ability to translate risk and operational requirements into clear action

Responsibilities

• Lead regional onboarding operations and evolve the function toward end-to-end client lifecycle management, including periodic reviews, trigger events, client maintenance, and offboarding
• Manage, coach, and develop a geographically dispersed team of Client Lifecycle Managers; set clear objectives, performance expectations, and development plans
• Ensure efficient, client-focused, and compliant onboarding and lifecycle execution across jurisdictions, aligned to AML, KYC, CDD, sanctions, FATCA, CRS, and local regulatory requirements
• Act as senior escalation point for complex cases, service risks, and stakeholder concerns; drive timely resolution and clear decision-making
• Standardize processes and drive adoption of global operating procedures to improve turnaround times, quality outcomes, and service level performance
• Deliver operational excellence by removing friction, reducing cycle times, improving case ownership, and supporting automation/workflow tooling and technology improvements
• Partner with regional business leaders, relationship managers, compliance, KYCS teams, and operations stakeholders; represent the region in governance forums and transformation initiatives
• Own regional performance management, including KPIs, management information, data quality, controls, and audit/regulatory readiness

Skills

Leadership experience

Onboarding & lifecycle

KYC/AML operations

Regulatory compliance

Stakeholder management

Process standardization

Data-driven decision making

Communication skills

Job description

CSC is redefining onboarding as part of a global Client Lifecycle Management model across Singapore, Hong Kong, and Australia. The Regional Onboarding & Client Lifecycle Lead will drive regional onboarding delivery today and expand ownership across the client lifecycle, including reviews, trigger events, maintenance, and offboarding.

The role emphasizes performance, governance, and regulatory outcomes across multiple jurisdictions while delivering a superior client experience.