Responsibilities
HR Operations Management
- Oversee and manage all HR operations including Talent Acquisition within the Singapore office and other regional offices under your purview.
- Serve as the primary point of contact for regional HR matters and act as the bridge between local teams and the central HR team.
Employee Records and Data Management
- Maintain accurate, confidential, and updated employee records across all regional offices in compliance with relevant regulations and company policies.
- Implement and manage HRIS systems to streamline records management.
HR Advisory and Employee Relations
- Provide an effective advisory service to employees and managers on HR-related issues, including absence management, health concerns, grievances, and employee relations matters.
- Act as a trusted mediator to resolve conflicts and ensure fair practices.
Employee Benefits and Insurance Management
- Coordinate and manage office and employee insurance benefit programs to ensure competitiveness and compliance with local regulations across the region.
- Facilitate claims processing and act as the liaison with insurance providers.
- Regularly review and assess staff health insurance plans, procure improved policies, and make actionable recommendations to senior management.
HR Policy Development and Implementation
- Assist in the development, review, and enhancement of HR policies and procedures in line with regional regulatory requirements and company objectives.
- Ensure consistent application and understanding of policies across all offices in the region.
Performance Management and Appraisals
- Provide support and coordination for the execution of staff performance appraisals, ensuring alignment with organizational goals.
- Identify and implement improvements to performance management processes.
Training and Development
- Arrange, coordinate, and oversee training programs to foster skill development and career growth for staff.
- Partner with department heads to identify training needs and create tailored programs.
Employee Engagement and Culture Building
- Plan, coordinate, and execute staff gatherings, team-building events, and other functions to enhance employee engagement and morale.
- Actively promote a positive workplace culture and inclusion initiatives.
Office Administration and ISO 9001 Compliance
- Manage office administrative responsibilities to ensure smooth daily operations.
- Act as the spokesperson and coordinator for ISO 9001 certification processes, ensuring compliance with standards.
Budget Management
- Oversee and manage regional HR budgets effectively, ensuring cost efficiency while maintaining high standards of HR services.
Immigration and Work Pass Management
- Manage employment and dependent pass applications, ensuring timely processing and adherence to immigration regulations.
- Keep up-to-date with immigration policies and provide guidance to employees.
Regulatory Compliance
- Ensure HR operations comply with all relevant employment laws, regional regulations, and internal company policies.
- Stay informed on labor laws and adapt company practices as necessary.
Central HR Collaboration
- Partner with the central HR team to implement global HR strategies and policies at the regional level.
- Provide regional insights and feedback to support centralized HR initiatives and decision-making.
Strategic HR Leadership
- Serve as a key advisor to senior management on regional HR strategies, workforce planning, and organizational development.
- Actively contribute to shaping and executing the company’s overall HR vision within the region.
Key Qualifications and Competencies
- Strong knowledge of regional labor laws and HR best practices.
- Proven experience in handling multi-country HR operations, preferably in a similar regional or managerial role.
- Excellent communication and interpersonal skills to manage diverse teams and stakeholders.
- Strategic thinking combined with a hands-on approach to HR operations.
Familiarity with ISO 9001 standards and HRIS systems is advantageous.