Human Experience Mobilization Lead, APAC

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry and supporting them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

At JLL, we believe that the human experience is at the heart of a successful workplace. As the Human Experience Mobilization Lead APAC, you will have the opportunity to shape the future of work in partnership with our clients across the region. Join us in our mission to transform workspaces and unleash the full potential of employees.

Position Summary:

The Human Experience Mobilization Lead is responsible for activating the established community to support dedicated experience leads through the global program. The role involves representing the JLL Experience brand internally and externally for new and existing business, leading and supporting experience mobilization projects, and working closely with account leadership to understand the goals, objectives, and focus areas for Experience Services on accounts.

Key Responsibilities:

• Lead and support experience mobilization projects across multiple locations in the SEA region, ensuring timely delivery and successful implementation of initiatives.
• Mobilize and activate the established community to support the dedicated experience leads through the Global program, fostering collaboration and knowledge sharing.
• Support the operational implementation of experience-focused services on the account, working with account leadership in developing programs, tools, and processes.
• Collaborate with the business development team to provide expertise and insights on experiences during the preparation and response to new bids, ensuring alignment with client requirements.
• Develop the SEA platform for in-house Experience functions, such as Ambassadors, community hosts, and guest services staff. Conduct regular community meetings, provide information and surveys, and implement marketing strategies to strengthen the platform.
• Identify and cultivate on-account champions who can take on stretch assignments and play a key role in driving exceptional experiences.
• Collaborate with internal teams and clients to support experience technology initiatives on accounts.
• Promote the use of SharePoint as a collaborative tool, help solve common problems, share best practices, and assist in the organized collection of data to drive continuous improvement.
• Assist in rolling out in-house experience programs across the account, such as Experience Pitstop and other tailored initiatives, ensuring smooth implementation and adoption.
• Stay up to date with industry trends and best practices related to workplace experience, employee engagement, and well-being, and share insights with clients and internal teams to drive innovation.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering, and other ideas that provide service delivery efficiencies.
• Work collaboratively with other Experience Mobilization Leads to roll out standardized programs, ensuring a global approach to requests.
• Perform additional job duties as requested.

Qualifications

• Bachelor’s degree
• 8 years prior experience in Soft Services, Facility Management, or Operations and/or knowledge of commercial real estate or the hospitality industry, preferred.
• Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
• Track record of initiative, integrity, and good judgement.
• Ability to gather data, assess situations, and quickly develop solutions.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!