HRIS & Operations Analyst – APAC & EMEA (12 to 15-month Contract)

NSU AWAC Services Company; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Allied World in Singapore seeks a payroll and HR operations specialist to support the rollout of a third‑party payroll provider across APAC and EMEA. You will document requirements, assist regional teams, and manage data inputs/outputs for payroll changes, hires, terminations, and benefits.

The role includes parallel testing, defect tracking, Go‑live support, and Workday stabilization with cross‑functional partners.

Qualifications

• 5 to 8 years of HR operations, payroll, or HR technology experience.
• Hands-on experience supporting Workday HCM across processes, data, and reporting.
• Experience with payroll implementations and vendor transitions.
• Knowledge of payroll controls and data reconciliation across APAC/EMEA.
• Bachelor’s degree or equivalent in HR, Business, Information Systems, Finance.

Responsibilities

• Support implementation of a third-party payroll provider across APAC and EMEA.
• Document requirements, decisions, risks, and actions with stakeholders.
• Prepare payroll inputs/outputs including changes, hires, terminations, and benefits.
• Execute parallel testing, defect logging, and cutover readiness.
• Support Workday stabilization and issue escalation with owners.
• Perform data audits and reconciliations between Workday and payroll systems.
• Conduct user acceptance and regression testing with traceability.
• Develop process maps, SOPs, controls, and knowledge transfer materials.

Skills

HR operations

Workday HCM

Payroll operations

Data analysis

Cross-functional collaboration

Testing and QA

Education

University degree in HR/Business/IS/Finance

Tools

Workday

HRIS

Payroll systems

Job description

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members.

Job Duties and Responsibilities

• Provide hands-on support for assigned activities within the implementation of a third-party payroll provider across designated APAC and EMEA countries, including discovery, data preparation, testing, deployment, and post-go-live support.
• Assist regional HR, Payroll, Finance, IT, implementation consultants, and payroll vendors by documenting requirements, decisions, dependencies, risks, issues, and follow-up actions.
• Prepare, coordinate, and validate payroll inputs and outputs, including employee changes, new hires, terminations, compensation, absence, time, benefits, and other pay-impacting data.
• Execute payroll parallel testing and reconciliation activities, log defects, and support cutover readiness and issue resolution under the direction of the implementation lead.
• Support Workday stabilization by investigating and documenting issues within assigned areas, performing initial analysis, and escalating data, business process, reporting, security, configuration, or integration matters to the appropriate technical or functional owner.
• Perform data audits and reconciliations between Workday and payroll vendor systems; document findings and assist with corrective actions.
• Execute user acceptance and regression testing, prepare test scenarios and evidence, track defects, and retest completed fixes.
• Support the assessment of HR processes across functional areas by documenting current-state workflows, identifying gaps, performing root‑cause analysis, and recommending practical improvements under the guidance of HR functional or project leads.
• Develop and maintain process maps, standard operating procedures, controls, job aids, decision logs, and knowledge‑transfer materials.
• Provide day-to-day Workday guidance and operational support to regional HR teams, including triage and escalation of production issues.

Qualifications

• 5 to 8 of relevant experience in HR operations, HR technology, payroll operations, or a related field.
• Hands‑on experience supporting Workday HCM in one or more of the following areas: business processes, data, reporting, security or production support.
• Experience supporting a payroll implementation, vendor transition, payroll integration, or comparable HR transformation initiative.
• Working knowledge of payroll operations and controls, ideally within multiple APAC and/or EMEA countries.
• Broad understanding of HR disciplines and their payroll dependencies, including benefits, absence, compensation, onboarding, job changes, and terminations.
• Familiarity with structured process improvement methodologies and tools—such as Lean, Six Sigma, continuous improvement, process mapping, root‑cause analysis, and metrics‑based evaluation—and their application across HR functional areas and the employee lifecycle.
• Experience with data validation, reconciliation, testing, defect tracking, and issue resolution.
• Experience working with third‑party providers and cross‑functional teams in a global or matrixed organization.
• A relevant university degree, professional qualification, or equivalent practical experience in Human Resources, Business, Information Systems, Finance, or a related discipline.

Preferred Background

• Experience with third‑party payroll platforms or global payroll vendors.
• Exposure to one or more Workday technical or administrative areas, such as integrations, Enterprise Interface Builder uploads, calculated fields, reporting, or security administration.
• Knowledge of regional payroll, statutory, benefits, data privacy, and employment requirements across APAC and EMEA.
• Working knowledge of employee benefits programs and administration across APAC and EMEA, including benefit eligibility, enrollment, vendor interfaces, and payroll‑related deductions.
• Experience working in a regulated industry or an environment with formal audit and control requirements.

Core Capabilities

• Strong analytical and problem‑solving skills, with close attention to accuracy and detail.
• Ability to gather and document operational needs, process steps, and test scenarios with guidance from project or functional leads.
• Strong coordination, organization, and documentation skills.
• Clear, concise communication and an ability to work collaboratively across cultures and time zones.
• Ability to manage assigned priorities, work independently within established guidelines, and escalating issues appropriately.
• Customer‑focused, collaborative, and committed to continuous improvement.
• Sound judgment and discretion when handling confidential employee and payroll data.

Success Measures

• Assigned project, testing, and cutover activities are completed accurately and on schedule.
• Payroll and HR data issues are identified, documented, reconciled, and escalated promptly.
• Defects and production issues are tracked through resolution with clear status updates.Regional HR users receive responsive support and practical Workday guidance.
• Documentation is complete, current, and supports an orderly transition to business-as-usual operations.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years.

This is what you can expect when you join us

• Instant membership in the Allied World — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto.

We strive to provide exceptional service to our clients and distribution partners. Our Business Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holding Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in a non‑traditional ways.

Allied work is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religions or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

Allied World is the perfect spot for driven professionals who thrive on collaboration and knowledge. We believe that when our talented team members work together, our clients get the best results. We celebrate diverse perspectives and offer growth opportunities through training, mentoring, and career development. Our people are our greatest asset, and we're proud of our exceptional team.