HR Team Lead

ST Engineering e-Services Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in HR Business Process Outsourcing is seeking an HR Team Leader to manage recruitment, training, and operations. The position requires strong communication and leadership skills, with an emphasis on stakeholder engagement and team coaching. An ideal candidate will possess a relevant degree and at least 3 years of experience in HR, preferably within shared services or governmental contexts.

Qualifications

• At least 3 years of experience in HR with supervisory experience.
• Experience in shared services is an added advantage.
• Highly adaptable and results-driven.

Responsibilities

• Oversee HR Business Process Outsourcing including recruitment and benefits administration.
• Engage with stakeholders and address customer issues promptly.
• Coach the team and oversee training and development.

Skills

Microsoft Office

Customer Focus

Interpersonal Skills

Communication Skills

Initiative

Adaptability

Detail-oriented

Results-driven

Team Player

Education

Degree/Diploma in Human Resources

Tools

Workday

Job description

Job Descriptions:
• Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics.
• Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers’ expectations.

• Verify and/or approve the deliverables of the team in accordance with standard operating procedures.
• Coach and provide on-the-job-training to the team.
• Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team.
• Responsible for meeting KPIs
• Engage with stakeholders and attend meetings/discussions with customers on working level.
• Address customer issues promptly.
• Identify areas of improvement and propose corrective actions to Branch Head/Director.
• Adhere to high ethical standards and comply with all regulations/applicable laws.

Job Requirements
• Degree/Diploma in Human Resources, or relevant discipline.
• At least 3 years of experience in HR or related field including supervisory experience.

• Experience in shared services is an added advantage.
• Past working experience in government ministries and statutory boards is preferred.
• Experience using Workday is an advantage.
• Tech-savvy with good proficiency in Microsoft Office.
• Strong aptitude to learn and pick up new skills, highly adaptable.
• High level of initiative and mindset of continuous improvement.
• Meticulous, detail-oriented, and organised.
• Independent, resourceful, team player, results driven, and customer focused.
• Good interpersonal and communication skills.