HR Specialist

Connect Energy; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an HR Operations Specialist to ensure the smooth execution of HR processes and lifecycle management. This role involves overseeing HR transactions, enhancing service delivery, and maintaining compliance with legal requirements. The ideal candidate will have a diploma in HR or Business, along with 3-5 years of relevant experience in HR Operations. You will play a crucial role in improving productivity through process enhancements while providing exceptional support to employees. If you are self-motivated, possess strong critical thinking skills, and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 3-5 years of HR professional experience, preferably in HR Operations.
• Familiarity with local employment regulations and HR tools.

Responsibilities

• Execute HR Operations and Lifecycle processes and policies effectively.
• Provide customer service support and manage service delivery metrics.

Skills

Critical Thinking

Problem-Solving

Confidentiality

Customer Service

Communication

Data Integrity

Service Delivery

Metrics

Payroll

Regulations

Education

Diploma in HR/Business or related discipline

Tools

MS Office

Workday

Service Request Management Tools

Job description

· Be responsible for the successful execution of HR Operations and Lifecycle processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes, end of employments, one-time payments, verification of employment, employee inquiries, submission of Government-related surveys, liaise with statutory boards.

· Provide customer service support and manage service delivery metrics and/or third-party supplier performance in relation to the assigned processes.

· Drive increased productivity and compliance through process improvements, standardization, and simplification within assigned area(s).

· Monitor team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.

· Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and policy requirements.

· Communicate and share processes, policies, and other relevant documentation to employees needed to resolve the query/issue.

· Oversee and provide support on time and attendance for hourly employees.

· Support Data Integrity initiatives in all HR Systems.

· Provide ad-hoc operational support for assigned process.

Requirements

· Minimum Diploma in HR/Business or related discipline.

· 3-5 years prior HR professional work experience, preferably in an HR Operations or shared services role.

· Previous experience in HR Operations, onboarding, offboarding, Payroll & Benefits, and/or Global Mobility Services preferred.

· Familiar with the local employment regulations.

· Self-motivated and ability to work independently.

· Critical thinking and problem-solving skills.

· Good interpersonal and communication skills.

· Ability to handle sensitive situations and maintain a high degree of confidentiality.

· Knowledge in service request management tools, MS Office, Workday, and/or other HR related tools.

Required Skills:

Support Data Integrity, Performance, Onboarding, Service Delivery, Confidentiality, Critical Thinking, Metrics, Salary, Payroll, Regulations, Payments, MS Office, Documentation, Customer Service, Communication, Business Management.