HR Specialist

Connect Energy; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A dynamic HR service firm in Singapore is looking for an HR Operations professional to oversee various HR processes and provide outstanding customer service. You will manage critical HR transactions and ensure compliance with policies. Ideal candidates have a diploma in HR or related fields with 3-5 years of experience in HR Operations. Strong interpersonal skills and familiarity with employment regulations are essential for this role.

Qualifications

• Minimum Diploma in HR/Business or related discipline.
• 3-5 years prior HR professional work experience, preferably in HR Operations.
• Familiar with local employment regulations.
• Good interpersonal and communication skills.
• Ability to handle sensitive situations and maintain confidentiality.

Responsibilities

• Be responsible for executing HR Operations and Lifecycle processes.
• Provide customer service support and manage service delivery metrics.
• Drive productivity and compliance through process improvements.
• Monitor team queue in case management tool and log each query.
• Oversee time and attendance for hourly employees.
• Support Data Integrity initiatives in HR Systems.

Skills

Critical Thinking

Customer Service

Communication

Confidentiality

Data Integrity

Metrics

Payroll

Service Delivery

Education

Diploma in HR/Business or related discipline

Tools

MS Office

Workday

Service request management tools

Job description

· Be responsible for the successful execution of HR Operations and Lifecycle processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment, employee inquiries, submission of Government-related surveys, liaise with statutory boards.

· Provide customer service support and manage service delivery metrics and/or third-party supplier performance in relation to the assigned processes

· Drive increased productivity and compliance through process improvements, standardization, and simplification within assigned area(s)

· Monitor team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures

· Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and policy requirements

· Communicate and share processes, policies, and other relevant documentation to employees needed to resolve the query/ issue

· Oversee and provide support on time and attendance for hourly employees

· Supporting Data Integrity initiatives in all HR Systems

· Provide ad-hoc operational support for assigned process

Requirements

· Minimum Diploma in HR/Business or related discipline.

· 3-5 years prior HR professional work experience, preferably in a HR Operations or shared services role.

· Previous experience in HR Operations, onboarding, offboarding, Payroll & Benefits, and/or Global Mobility Services preferred

· Familiar with the local employment regulations

· Self motivated and ability to work independently

· Critical thinking and problem-solving skills

· Good interpersonal and communication skills

· Ability to handle sensitive situations and maintain a high degree of confidentiality

· Knowledge in service request management tools, MS Office, Workday, and/or other HR related tools

Required Skills:

Support Data Integrity Performance Onboarding Service Delivery Confidentiality Critical Thinking Metrics Salary Payroll Regulations Payments MS Office Documentation Customer Service Communication Business Management