HR Shared Services Practitioner

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global drilling company in Singapore is seeking an HR Operations specialist to manage inbound inquiries and transaction processing. The ideal candidate will have a Bachelor's Degree, 3+ years experience in Business Operations, and proficiency in Workday and Salesforce. Strong problem-solving, analytical, and communication skills are essential. Opportunities for skill development and training are provided.

Benefits

Training programs

Career development opportunities

Qualifications

• Minimum 3 years of experience in Business Operations.
• Experience with Accenture is preferred.
• Japanese or Chinese speaker is a plus (N2 minimum).
• Previous HR experience is a plus but not required.

Responsibilities

• Handle inbound inquiries and process transactions.
• Provide reporting and escalate issues to Project Managers.
• Process international exits, transfers, onboarding, and leaves.
• Identify opportunities for process improvement.

Skills

Communication skills

Problem-solving

Reporting skills

Analytical skills

Excel proficiency

Education

Bachelor’s Degree

Tools

Workday

Salesforce

Job description

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development, and delivery of solutions, services, capabilities, or offerings. They grow into delivery-focused roles and can progress within their current role, laterally, or upward.

Human Resources professionals develop and execute HR strategies, programs, and services across various parts of the employee lifecycle to attract, develop, and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies.

The ideal applicant will be a permanent resident in APAC, a native speaker (plus English speaker), a problem solver with a moderate level of reporting skills. No travel restrictions.

Key Responsibilities:

• Handle inbound employee/cross-functional team inquiries, identify needs, process transactions in Workday, Salesforce, and other systems, and escalate issues.
• Provide reporting on work and escalate issues to Project Managers.
• Process international exits, transfers, onboarding, leaves, and travel cases.
• Identify opportunities for process improvement and compile process information.
• Raise risks and issues to Project Management.
• Gather data and collaborate with employees and cross-functional teams to complete HR processing.
• Prepare and deliver weekly updates to the management team.
• Serve as the primary contact for processing needs and client inquiries regarding SLAs; schedule and lead meetings as needed.
• Oversee the development of process documentation, track changes, and update documentation according to team lead directives.
• Create and maintain partnerships with geographically distributed HR teams, Employee Relations specialists, and other HR Operations teams (Recruiting, Compensation, Finance, Benefits, Immigration, Payroll, Mobility, HRIS).

Basic Qualifications:

• Bachelor’s Degree with a minimum of 3 years of experience in Business Operations.
• Preferred: Native speaker and English proficiency required.
• Japanese or Chinese speaker is a plus (Japanese N2 minimum).
• Experience with Accenture is preferred.
• Experience with Workday and Salesforce is preferred.
• Previous HR experience is a plus but not required.
• Strong operations experience preferred.
• Excellent communication skills.
• Proficiency in Excel, including pivot reports, VLOOKUPs, and charts/graphs, paired with analytical and problem-solving skills. Process mapping experience is a plus.

We offer opportunities to develop your skills in a specialized area, with various training programs available at all levels. Learning occurs on the job and through formal training, online, in the classroom, or collaboratively, providing an excellent platform to build your career.