HR Projects Account Manager (Stat Board / West)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise leader dans les services de recrutement recherche un Manager des opérations RH pour gérer une équipe dynamique. Le candidat idéal supervisera les services de RH partagés, abordera les lacunes du processus et mettra en œuvre des améliorations tout en maintenant des KPIs. Un diplôme en RH et une maîtrise d'outils technologiques tels que Workday sont requis pour ce poste clé.

Qualifications

• Diplôme en ressources humaines ou discipline pertinente.
• Compétences avancées en Excel (VLOOKUP, tableaux croisés).
• Expérience avec des systèmes RH de premier plan comme Workday.

Responsibilities

• Gérer l'équipe des services partagés de jusqu'à 40 personnes.
• Assurer un conseil quotidien aux équipes opérationnelles.
• Conduire des améliorations de processus en RH.

Skills

Proficiency in Microsoft Office

Team Leadership

Process Improvement

Education

Diploma in Human Resources

Tools

Workday

Job description

This position is critical to manage the shared services HR team in entirety to deliver the full suite of HR outsourcing services to clients This role demands bridging process gaps, coordinating across the full employee lifecycle, driving process improvements, and achieving project KPIs through strategic resource management and effective team leadership.

Key HR Operational Scopes:

• Lead and manage the shared services team of up to 40 people comprising of the following functions: Business Partnering, Recruitment, Talent, General Admin, Compensation & Benefits, Learning, Payroll.

• Provide daily advisory support to operational teams and address inquiries, escalations, and process gaps.

• Bridging functional teams and various stakeholders by addressing queries, escalations and other issues.

• Engage in resource management and planning to deliver task and request within stipulated deadlines.

• Handle yearly HR exercises such as leave administration, insurance renewals, ITQ submissions, Corporate Passes

• Monthly reports to prepare for stakeholders i.e. security role assignment

• Handle onboarding and offboarding of P-Serv resources into project, conduct interviews for replacement positions for deployment and maintain relevant databases.

• Able to keep track of annual calendar of activities across all teams, ensuring end-to-end operational execution and alignment accordingly to that calendar.

• Able to lead, plan, and implement process improvements in HR operations in alignment with stakeholders.

• Attend weekly meeting stakeholders, monthly meeting for KPI, quarterly audit process to stakeholders

• Follow up and gain consensus from stakeholders for cases with exceptional handling

• Handle deployed resources’ inductions plans, reviewing probations, personnel management and resignations.

• Facilitate seamless coordination between Payroll and Business Process Operations to ensure accurate and timely processing, eliminating monthly clawbacks.

System Support:

• Provide solutions to team and stakeholders upon analysing Workday escalations

• Raise Incident Reports and Service Request in the ticketing tool and follow up closely the issues with PSD.

• Conduct daily/weekly checks on the various trackers to ensure task progression and managed to meet SLA obligations.

• Ensure shared mailboxes are monitored and managed to meet SLA obligations.

• Key project lead on system upgrades and change process, including data cleanse exercise, providing feedback and involvement in UAT.

KPI and Process improvement:

• Prepare and analyse the monthly KPI and billing reports to stakeholders including fact finding, investigation of cases and putting up waivers

• Monitor pending task and ensure delivery is within set KPIs and SLAs i.e. ensure that the renewal of corporate passes should be completed 1 month before the expiry, annual renewal insurance policies should be done at least 1 month prior to expiry, 100% accuracy of data updated for employee changes in HR system, 100% accuracy and 100% timeliness in all data entries before the month's payroll cut-off for onboarding, position management changes to be completed within 3 working days from request with 100% accuracy, contracts to be offered at least 6 weeks prior to contract expiry with 100% accuracy per month in processing, complete probations cases at least 1 month prior to confirmation date with 100% accuracy per month in processing, etc.

• Advise and respond to end users on organizational policy and procedures

• Develop new SOPs due to new workflow and request

• Lead process improvements and ensure SOP are up to date

• Collaborate with stakeholders to define operational workflows and requirements for new system implementations or updates.

Job Requirements

• Diploma in Human Resources or relevant discipline

• Tech-savvy with good proficiency in Microsoft Office and technology tools (Note: Excel skills such as VLOOKUP and pivot tables are important)

• Experience with Workday or other leading HR Systems preferably

Working Hours / Location

• Mon – Thu, 8.30am – 6pm; Fri, 8.30am – 5.30pm

• Mapletree Business City (Nearest MRT – Labrador Park)

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman