HR Manager/ Assistant Manager

KrisShop, a subsidiary of Singapore Airlines, is seeking a detail-oriented and experienced Manager/ Assistant Manager, HR Payroll & Operations to support our HR functions and ensure seamless payroll processing. This role is responsible for overseeing payroll administration, employee onboarding and offboarding, compensation and benefits, compliance with employment regulations, and HR operational efficiency. The ideal candidate will be proactive, meticulous, and committed to maintaining high standards of HR service delivery.

Key Responsibilities

1. Payroll Administration – Manage and execute monthly payroll processing with accuracy and timeliness, ensuring compliance with statutory requirements and company policies.

2. Employee Onboarding & Offboarding – Oversee and enhance onboarding and offboarding processes to ensure a smooth experience for employees. Coordinate with relevant departments for seamless transitions.

3. Compensation & Benefits – Ensure precise payroll calculations, benefits administration, and clear communication of compensation structures and benefits offerings to employees.

4. HR Policies & Compliance – Implement, update, and enforce HR policies in accordance with Singapore employment laws. Ensure compliance with data privacy regulations and workplace policies.

5. Performance Management Support – Assist in managing the performance appraisal process, including goal setting, performance evaluations, and providing guidance to managers and employees.

6. HR Data & Reporting – Maintain accurate employee records, benefits data, and compensation details. Generate reports and provide insights for decision-making and compliance purposes.

7. Process Optimization – Continuously evaluate and improve HR operations by identifying areas for automation, efficiency, and standardization.

8. HR Projects & Initiatives – Support HR-related projects such as HRIS implementation, process improvements, and organizational development efforts.

9. Stakeholder Collaboration – Work closely with internal stakeholders, including department heads and employees, to ensure HR processes align with business needs.

10. Vendor & Service Provider Management – Liaise with external HR service providers, including payroll vendors, benefits administrators, and recruitment agencies. Monitor service levels and ensure contract compliance.

11. Office Administration Support – Assist in managing office operations, including supplies procurement and coordination of office-related services.

Qualifications and Skills:

1. Bachelor’s degree in human resources management, Business Administration, or related field. HR certifications (e.g., SHRM, iHRP) are a plus.

2. At least 6 years of experience with HR generalist responsibilities and HR operations management.

3. Strong knowledge and experience in HR operations management, including payroll administration, benefits administration, and compliance. Familiarity with Singapore's employment laws and regulations is crucial.

4. Demonstrated experience in end-to-end recruitment and talent acquisition, including sourcing, interviewing, and selection processes.

5. Proven ability to manage employee relations matters, including conflict resolution.

6. Demonstrate proficiency in HRIS (Human Resources Information Systems) and the MS Office Suite, possessing in-depth knowledge and expertise in utilizing both platforms to effectively manage and optimize HR processes.

7. Have good understanding of HR processes and willing to be hands-on with all HR processes.

8. Flexibility and adaptability to thrive in a fast-paced and rapidly changing environment. Ability to handle multiple priorities, work under pressure, and meet deadlines.

9. Strong ethics and commitment to maintaining confidentiality and handling sensitive HR information with discretion.

10. A successful HR Manager should possess the ability to work independently and demonstrate resilience in the face of challenges.