HR Manager

CARTOONSOUL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the Retail and F&B sectors is seeking an HR Manager to oversee its HR functions across multiple outlets. The ideal candidate will manage HR operations, payroll, and policy implementations, ensuring a positive work environment in line with the company's objectives. This role demands strong leadership and excellent interpersonal skills to engage with staff at all levels, backed by a solid understanding of Singapore's employment regulations.

Qualifications

• Minimum of 5 years of HR Manager experience, preferably in retail, F&B, or service industries.
• Proven experience managing payroll processes and HR administrative functions.
• Strong knowledge of Singapore employment legislation and regulatory requirements.

Responsibilities

• Lead and manage the full spectrum of HR operations across Retail and F&B outlets.
• Oversee payroll to ensure accuracy and compliance with regulations.
• Develop and implement HR policies and procedures in line with company values.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Leadership skills

Education

Degree in Human Resource Management

Degree in Business Administration

Tools

HRIS systems

Payroll software

Microsoft Office

Job description

We are looking for an experienced and hands-on HR Manager to oversee the Human Resources function for our growing Retail and Food & Beverage (F&B) operations. This role is responsible for leading all HR activities, managing payroll, and ensuring that HR policies and practices support a positive work environment and align with business objectives. The ideal candidate is familiar with the fast-paced nature of retail and F&B industries and can manage HR operations across multiple outlets and teams.

Key Responsibilities:

• Lead and manage the full spectrum of HR operations across Retail and F&B outlets.

• Oversee and process payroll to ensure accuracy, timeliness, and compliance with statutory requirements (e.g., CPF, IRAS, MOM regulations).

• Develop, review, and implement HR policies, procedures, and employee handbooks in line with company values and legal standards.

• Manage recruitment, selection, and onboarding processes for both frontline (retail & service staff) and back-office roles.

• Overseeing company performance appraisal process by effectively managing the performance of employees and ensuring the development and retention of top talent.

• Support outlet managers with manpower planning, workforce scheduling, and staffing needs.

• Handle employee relations, disciplinary matters, grievance resolution, and performance management issues.

• Drive employee engagement initiatives, welfare programs, and retention strategies to foster a positive workplace culture.

• Oversee training and development programs to ensure staff competency and service standards are maintained.

• Maintain accurate HR records, employee databases, and ensure proper documentation for audits or regulatory reviews.

• Advise management on employment law updates, HR compliance, and workforce trends relevant to the retail and F&B sector.

• Lead HR projects and initiatives to support business growth, productivity, and operational efficiency.

Requirements:

• Degree in Human Resource Management, Business Administration, or related field.

• Minimum of 5 years of HR Manager experience, preferably with exposure to Retail, F&B, or service-oriented industries.

• Strong knowledge of Singapore employment legislation, CPF, IRAS submissions, and other regulatory requirements.

• Proven experience managing payroll processes and HR administrative functions.

• Ability to work in a fast-paced, multi-outlet environment with varying shift schedules.

• Excellent interpersonal and communication skills, with the ability to engage staff at all levels.

• Strong leadership, problem-solving, and organizational skills.

• Proficient in HRIS systems, payroll software, and Microsoft Office.

• Able to start immediate or short notice is a plus.

Preferred Attributes:

• Prior experience working with retail shop staff and F&B service teams.

• Certification in HR or Payroll Management (e.g., SHRM, CHRM, or equivalent) is an advantage.

• Ability to work independently and contribute to strategic HR planning.

• Passionate about employee development, service excellence, and building a positive team culture.