HR Executive (Payroll & HR Administration)

MOVA AUTOMOTIVE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An automotive company in Singapore is looking for a full-time customer service associate. Responsibilities include processing user emails, organizing feedback, and tracking bugs. Candidates should hold a poly diploma and possess strong communication skills. Graduates are welcome. Salary ranges from $3,500 to $4,500 a month.

Qualifications

• Fresh graduates are welcome to apply.
• Familiar with email processing procedures.

Responsibilities

• Receive, categorize and process daily user emails.
• Escalate complex issues and collaborate with the team.
• Organize customer feedback and optimize service processes.
• Track bugs and summarize common issues for reports.

Skills

Proficient in English

Good written communication skills

Good communication skills

Service awareness

Education

Poly diploma or equivalent education

Job description

Job details

Pay: $3,500 - $4,500 a month

Job type: Full-time

Location:

Full job description

Responsibilities:

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
• Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs.
• Organize customer feedback and assist in optimizing service processes.
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Requirements:

• Poly diploma and equivalent education or above (fresh graduates are welcome to apply).
• Proficient in English, familiar with email processing procedures, with good written communication skills.
• Good communication skills and service awareness.