HR Connect Specialist (Pharma MNC) #HZO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Specialist to manage employee inquiries and HR transactions. The ideal candidate should possess a diploma or degree and at least one year of experience in a call center or HR environment. Responsibilities include answering questions, documenting issues, and assisting with HR-related tasks. This position offers a salary of up to $4K and requires flexibility for early shift hours.

Qualifications

• Minimum 1 year experience in call centre or HR.
• Ability to work early shift hours and rotate as required.

Responsibilities

• Answer general questions and redirect calls.
• Assist in answering Employee and Manager inquiries.
• Execute select HR-related transactions.
• Document all inquiries and issues.

Skills

Customer Service Skills

Communication Skills

Problem-solving Skills

Education

Diploma/Degree in any field

Job description

Duration: 1 yr

Salary: Up to $4K

Job Scope:

· Answers general questions and redirects misplaced calls

· Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in
answering Employee and Manager inquiries and resolving Employee and Manager HR challenges

· Guides HR Employee Self-Service and Manager Self-Service transactions

· Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed

· Inputs data into Workday to transact on customer requests

· Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required

· Documents all employee inquiries, issues, and transactions in case management tools as required

· Participates in continuous improvement workshops and projects as requested

· Participates in ad hoc projects as required

· Ability to work early shift hours and rotate when members are on leave.

Job Requirements:

- Min. Diploma/ Degree in any field

- Min. 1 yr experience in call centre/ HR

For interested applicants, please send your updated resume to: [e-mail]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599