Housekeeping Team Leader

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a dedicated individual to oversee room cleanliness and ensure guest satisfaction. The ideal candidate should possess N or O level qualifications and have a minimum of two years experience in a similar role. Responsibilities include verifying room status, preparing assignment sheets, and addressing any guest complaints. Candidates must be willing to work on shifts, including public holidays and weekends.

Qualifications

• Minimum two years experience in a similar role in the 5-star hotel.
• Proven track record of maintaining superior standards of hotel cleanliness.
• Willingness to work on shifts, public holidays, and weekends.

Responsibilities

• Verify room status and report discrepancies.
• Prepare and distribute assignment sheets to staff.
• Inspect cleanliness and conditions of each area.
• Monitor guest complaints to ensure satisfaction.
• Carry out tasks assigned by the supervisor.

Skills

Attention to Detail

Guest Complaint Handling

Team Leadership

Education

N or O Level qualifications

Job description

Responsibilities:

• Verify room status on morning report; report discrepancy of rooms; prioritize and update status of checkout rooms.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Ensure that cleanliness and condition of each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected.
  
• Inspect supply levels, cleanliness and organization of floor closets. Assign designated personnel to rectify any deficiencies
  .
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Carry out other tasks as assigned by the supervisor

Requirements:

• Minimum N or O level qualifications
• Minimum two years experience in a similar role in the 5-star hotel
• A proven track record of maintaining superior standards of hotel cleanliness in a previous position or hotel
• Able to work on rotating shift, public holidays and/or weekends
• Meticulous and has an eye for details

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.