Housekeeping Supervisor - voco Orchard Singapore

InterContinental Hotels Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join voco Orchard Singapore as a Housekeeping Supervisor, leading a team in ensuring the smooth operation of the housekeeping department. With at least 2-3 years of experience and a Diploma in Hotel Management, you'll oversee daily tasks, staff training, and guest satisfaction efforts in this dynamic role.

Benefits

Great salary

Room discount

Superb training

Qualifications

• At least 2 to 3 years working experience in similar role.
• Able to converse in English and an Asian language.
• Experience with HotSOS and Opera is an advantage.

Responsibilities

• Supervise and train Housekeeping Attendants and staff.
• Prepare work assignments and conduct shift briefings.
• Respond to guest complaints and ensure satisfaction.

Skills

Supervision

Teamwork

Communication

Education

Diploma in Hotel Management

Tools

HotSOS

Opera Property Management System

Job description

About Us
voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different

Your day to day
voco Orchard Singapore is seeking a dynamic and passionate Housekeeping Supervisor to be part of this exciting rebranding project. As Assistant Housekeeper, you will work closely with the Executive Housekeeper and Housekeeping Manager in ensuring a smooth operation. You are expected to liaise closely with related departments, in ensuring a well maintained hotel.

Responsibilities

• Works with the Executive Housekeeper and Assistant Executive Housekeeperto ensure the smooth operation of the housekeeping department
• To prepare work assignments for Housekeeping Attendants
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Establish standards and procedures for work of housekeeping associates.
• Supervise, train and retrain Housekeeping Attendants, Linen Attendant and Housemen.
• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• May assist with other duties as assigned.

What we need from you

• At least 2 to 3 years working experience in similar role within the hotel industry
• Diploma in Hotel Management or equivalent.
• Able to converse in English and an Asian language to converse with guests and colleagues
• Able to perform 3 rotating shifts, weekends, and holidays where required.
• Experience with HotSOS and Opera Property Management System will be an added advantage

What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.