Housekeeping Supervisor (Guest Room Team Leader)

Pan Pacific Serviced Suites; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Guest Room Team Leader (Housekeeping Supervisor) who will oversee housekeeping operations, ensuring high standards of cleanliness and service for guests. This role involves training staff, conducting inspections, and maintaining operational efficiency while supporting the company’s mission and values.

Qualifications

• Strong leadership and training capabilities.
• Proficient in management practices, communication, and operational standards.

Responsibilities

• Supervises and trains housekeeping associates.
• Inspects and ensures cleanliness of guest rooms.
• Implements company policies and procedures effectively.

Skills

Leadership

Communication

Problem Solving

Training

Job description

Position summary statement:

The Guest Room Team Leader (Hosuekeeping Supervisor) is full conversant with all housekeeping operations and procedures. He/she is responsible for assigning and supervising the activities of room attendants to ensure that guest rooms and service areas are well maintained for the comfort of guest.

Primary Responsibilities:

• Establishes standards and procedures for work of housekeeping associates.

• Supervises, trains and retrains Housekeeping Associates.

• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

• Schedule and carry out periodical cleaning programs.

• Inspects apartments assigned to them for maintenance and cleanliness.

• Follow up on outstanding maintenance.

• To pay special attention to VIP apartments and residents.

• Pays special attention to sick residents.

• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.

• Attends associate meetings to discuss company policies and patrons' complaints.

• Investigates complaints regarding housekeeping service and equipment and takes corrective action.

• Makes recommendations to improve service and ensure more efficient operation.

• Counsel, motivate, train and discipline employees when necessary.

• Daily checks to ensure no linen or equipment abuse.

• Immediate reporting of any damage to furniture, fitting and equipment.

• Performs cleaning duties in cases of emergency or staff shortage.

Other Responsibilities

• Support and uphold the company mission, vision and values.

• Ensure usage of Pan Pacific corporate policies of business conduct.

• Comprehend company’s (corporate) and property’s business.

• Demonstrate and is perceived as a role model for:

  • Ability to deal with operational complexities

  • Innovative thinking

  • Professional maturity

  • Service mindset

  • Project management skills

  • Development of people relations

  • Communication effectiveness

  • Infocomm Technology – Usage of Mobile Devices

• Understand the macro operations of all other operating department within the property.

• Measure the impact of people management on company’s performance.

• Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:

  • Daily stand ups

  • Circulation of needed reports

  • Industry information

  • Orientation

• Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.

• Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.

• Proficiently co-ordinate employment and consultancy agreements.

• Support internal best practices.

• Inspire associates to perform their work scope with a high level of quality and integrity.

• Participate in property-sponsored community events, career fairs, etc.

• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.

• Maintain professional business confidentiality as required.

• Perform related duties and special projects as assigned.

• Workplace Safety & Security

• Ensure that master key is accounted for

• Briefing of staff on common causes of workplace injury