Housekeeping Supervisor

Cove Living Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Housekeeping Specialist, where you will play a vital role in delivering exceptional housekeeping services. This position offers the opportunity to enhance tenant experiences by ensuring that all units are well-maintained and comfortable. With a focus on attention to detail and a commitment to quality, you will oversee cleaning operations across a diverse portfolio of properties. Enjoy working in a vibrant environment that values teamwork and creativity, while contributing to a mission of providing high-quality, community-centric accommodations. If you are passionate about hospitality and making a difference, this role is perfect for you.

Qualifications

• Minimum of 4 years’ experience in a similar role is essential.
• Good command of spoken and written English is required.

Responsibilities

• Ensure a 5-star hotel-like housekeeping service for Cove properties.
• Manage weekly housekeeping and facilitate room turnovers.

Skills

Attention to detail

Self-motivated

Responsible

Customer service skills

Education

High School Diploma

Tools

Cleaning supplies

Inventory management systems

Job description

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Housekeeping Specialist

Job Type: Full Time

Start Date: Immediately

Location: Singapore

Reports To: Hotel GM

Role Purpose: This role ensures a 5-star hotel-like housekeeping service for Cove properties by cleaning units, maintaining common areas, and preparing rooms for short-term stays. Responsibilities include regular property circulation, overseeing weekly housekeeping, facilitating room turnovers, and conducting seasonal deep cleanings. The aim is to enhance the tenant experience by ensuring all units are well-maintained and comfortable.

Main Responsibilities:

• Arranging change of tenancy (COT) cleaning of entire Cove portfolio, currently at 200+ properties with 1000+ rooms.
• Be in charge of the weekly housekeeping of the common areas of certain units (living room, kitchen, shared bathroom etc).
• Help to turnover rooms through a thorough cleaning between tenancies.
• Arranging cleanings with AFM (external cleaning company) and monitoring of invoices monthly.
• Arranging schedules of 2 Inhouse cleaners.
• Assigning cleaning tickets to Inhouse cleaners.
• OT approvals for Inhouse cleaners.
• Inventory of cleaning items.
• Arranging of laundry collection with external laundry company (Eazihome).
• Overseeing the cleaning schedule and laundry arrangement in Wanderlust Hotel.
• Quality checks of all the cleanings done either by Inhouse or External cleaners.
• Ordering of cleaning supplies (cleaning solutions, vacuums, mops etc).
• Be the first warrant of the tenantability of our unit and of the wellbeing of our tenants.
• Improve tenant’s experience through a seasonal deep cleaning of the common areas.
• Cleaning all urgent/adhoc tasks assigned by Managers.
• Setting up the room with STS (Short Term Stay) items as and when needed.
• Reporting any missing cleaning items/supplies to Senior Tenant Experience Manager.
• Reporting 6 days a week, Saturday being half day.
• Counting/Inventory of STS(Short Term Stay) items whenever assigned by any of Managers/Seniors.

Deliverables:

• Provide a 5-star hotel-like housekeeping service to our Coveys.
• To ensure that the Covey’s stay is pleasant.
• Make sure units are well maintained and tidied.

Experience and Qualifications Required:

Essential:

• Minimum of 4 years’ experience in similar role.
• A good command of spoken and written English.

Preferred:

• Driving license.
• Experience working in an early-stage start-up.
• Experience in the hospitality industry.

Core Skills/Competencies:

• Attention to detail.
• Self-motivated.
• Responsible.
• Ability to remain composed when dealing with difficult customers.