Housekeeping Supervisor

SUNSET METT SING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading luxury hotel in Singapore is seeking an experienced Housekeeping Supervisor to oversee room assignments and ensure cleanliness standards are met. The role involves training room attendants, performing inspections, and effectively communicating with other departments to maintain high standards of service. Ideal candidates should possess excellent attention to detail and leadership skills.

Qualifications

• Meticulous attention to detail in housekeeping standards.
• Experience in supervising and training housekeeping staff.

Responsibilities

• Assign duties to team members and inspect work for cleanliness.
• Supervise, train, and support housekeeping staff.
• Conduct trainings and explain policies and procedures.
• Evaluate manpower requirements for the department.
• Advise on room status to management.
• Screen applicants and assist in hiring decisions.
• Coach and counsel staff on performance.
• Ensure effective communication with other departments.
• Report maintenance issues for rectification.
• Provide friendly service to guests and team members.
• Comply with hotel standards and regulations.

Job description

As a Housekeeping Supervisor, you are meticulous and have an eye of detail. You are in charge of rooms assignment and checking of rooms to ensure the room cleanliness are complied before they are released to welcome our guests. You are patient in guiding and supporting the room attendants and is ready to train them to comply with the needed brand standards whenever necessary.

Day to Day Responsibilities:

2.1 Assign Team Members with duties and inspect work for conformance to prescribe standards of cleanliness

2.2 Supervise, train, support and monitor Team Members

2.3 Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate use and maintenance of equipment

2.4 Evaluate records to forecast department's manpower requirements

2.5 Advise manager and front office Team Members on rooms' status

2.6 Screen job applicants, hire new employees and recommend promotions, transfers, and dismissals

2.7 Coach and counsel Team Members on work performance

2.8 Ensure clear and effective communication between housekeeping and other departments

2.9 Report all work orders to facilities for rectifications

2.10 Approach all encounters with guests and Team Members in a friendly, service-oriented manner

2.11 Always comply with the hotel standards and regulations to encourage safe and efficient hotel operations