Housekeeping Supervisor

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality management company in Singapore is seeking a Housekeeping Supervisor to direct and oversee Room Attendants, ensuring high standards of cleanliness and order. Applicants should have at least 2 years of supervisory experience in hotel housekeeping. This role involves training staff, inspecting rooms, and ensuring compliance with hotel policies. Strong communication skills in English and computer knowledge are essential.

Qualifications

• Minimum 2 years supervisory experience in Hotel Housekeeping is required.
• Must be proactive, meticulous, and able to handle heavy load.

Responsibilities

• Direct and guide Room Attendants to maintain cleanliness standards.
• Assist in job training and ensure compliance with hotel policies.
• Inspect rooms and report maintenance issues promptly.

Skills

Supervisory skills

Proactivity

Attention to detail

Communication skills in English

Computer knowledge (Microsoft Word, Excel)

Education

O-Level or equivalent

Job description

Responsibilities

• Direct, guide and control Room Attendants (RAs) to ensure all guest bedrooms, bathrooms and hotel floor corridors are maintained to the highest standard of cleanliness and tidiness for safety and comfort of all guests at all times.
• Be alert and well informed about the hotel, and able to organize his work during peak hours rapidly by maintaining a constant standard of performance.
• Assist in job training, maintenance of grooming, conduct standard of staff, and ensure housekeeping floor staff acts accordingly to hotel rules and regulations as well as the established policies and procedures.
• Understand the cooperation between other departments such as Front Office, Engineering, Laundry, and Room Service.
• Notify the Housekeeping management immediately when damage or theft of hotel property occurs, whether caused by guests or employees.
• Ensure lost and found property is handed in to the Housekeeper immediately without any delay and follow standard operation procedure.
• Ensure that all floor pantries are equipped with complete necessary supplies and linen according to par stocks.
• Assist in linen, guest supply and cleaning equipment inventories in assigned areas.
• Ensure all special cleaning such as shampooing of carpets and upholstery, spring cleaning, etc, has the best possible results.
• Ability to prioritize and organize work assignments, delegate work.
• Ability to motivate housekeeping employees to maintain a cohesive team.
• Advise the Housekeeper if staff performance is not satisfactory and reports daily on all the above.
• Able to work different shifts and assume other duties assigned by Housekeeper occasionally.
• Ensure RAs follow room cleaning priorities strictly, utilizing RA standard list correctly and room status is reported to Housekeeping in the morning and afternoon on time.
• Check on RAs’ equipment and cleaning machines twice a day to ensure proper care, use and condition.
• Ensure RA trolleys are kept in neat condition at all times, properly parked in corridors and pantries and properly supplied for the next day. Pantries and service area round check and maintained quality standard.
• Ensure VIP rooms are properly supplied, checked, and given back on time to Housekeeping management for inspection.
• Communicate to room attendants of last-minute arrival of VIP guests and ensure in-house VIP rooms are checked.
• Use checklist to check on the RAs.
• Inspect each room of the assigned level, whether vacant, occupied, check out or out of order as well as corridors, service areas, storeroom and backstairs using the standard Supervisor check lists.
• Report maintenance problems within assigned area to Housekeeper. Follow up upon completion using daily maintenance follow-up list.
• Attend to guests’ requests and feedback. Follow up on borrowed items to guests using correct procedures.
• Report suspicious persons or actions, DND rooms according to procedures.
• Ensure the room discrepancy status is accurate before submitting it to Duty Manager.
• Maintains the highest standard of personal hygiene and appearance at all times by him and staff assigned to him.
• Maintain discipline and ensure order in the department.
• Enforce hotel standards, policies, and procedures with Housekeeping Employees.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Have good computer knowledge and skills e.g. Microsoft word, excel.
• Update room discrepancy report to Front Office, 2 times daily
• Inspect common areas according to Hotel’s standards and procedures.
• Understand and be aware of all room categories.

Requirements

• O-Level or equivalent
• At least 2 years of supervisory experience in Hotel Housekeeping
• Proactive, meticulous and able to perform strenuous activities and handle heavy load

EA License No.: 96C4864

Reg No.: R1657957 LYE CHONG HERNG