Housekeeping Supervisor

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Room Supervisor to oversee cleaning operations and ensure outstanding guest experiences. Responsibilities include supervising staff, maintaining cleanliness and standards, and coordinating with various departments. Candidates should possess strong leadership abilities and excellent communication skills, particularly in English.

Qualifications

• Ability to communicate in English with guests and staff effectively.
• Experience in hospitality or supervisory roles preferred.

Responsibilities

• Supervise Room Attendants to meet cleanliness standards.
• Train staff and ensure compliance to rules.
• Coordinate with departments like Front Office and Room Service.
• Inspect and report room conditions and maintenance issues.

Skills

Leadership

Organizational skills

Communication

Attention to detail

Job description

Salary: $2500 + $125 Meal Allowance + OT + VB

Working hours: 6 days/week, 1 day off

2 rotating shifts:

Day: 7 am to 4 pm, 8 am to 5 pm

Afternoon: 1 - 10 pm, 2 - 11 pm

Responsibilities:

• Supervise and guide Room Attendants to ensure guest rooms and corridors meet cleanliness standards.
• Stay alert, knowledgeable, and organized, especially during busy periods.
• Help train staff, maintain grooming and conduct standards, and ensure rules and procedures are followed.
• Coordinate with other departments like Front Office, Engineering, Laundry, and Room Service.
• Report any damage or theft of hotel property immediately.
• Ensure lost and found items are reported and processed properly.
• Assist with inventories of linen, supplies, and equipment and keep floor pantries stocked with supplies and linen as per standard levels.
• Oversee special cleaning tasks (e.g., carpet shampooing, deep cleaning).
• Prioritize tasks, assign work, and motivate team members.
• Report poor staff performance and provide daily updates to the Housekeeper.
• Be flexible with shifts and other duties as assigned.
• Ensure timely and proper room cleaning following standard procedures and check cleaning tools and equipment twice daily.
• Keep RA trolleys neat and stocked; maintain pantries and service areas.
• Make sure VIP rooms are ready on time and meet high standards.
• Communicate last-minute VIP arrivals and check their rooms.
• Use checklists to inspect rooms and areas, including vacant, occupied, and out-of-order rooms.
• Report and follow up on maintenance issues.
• Handle guest requests and borrowed items properly.
• Report suspicious activity and handle “Do Not Disturb” rooms correctly.
• Ensure room status accuracy before updating the Duty Manager.
• Maintain personal and team hygiene and appearance.
• Enforce discipline and order within the department and ensure policies and standards are followed.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Send room discrepancy updates to Front Office twice daily.
• Understand all room types and categories and inspect common areas as per hotel standards.

To apply, kindly send your updated resume via whatsapp to 91877866.

Thank you.

EA License No.: 96C4864

Reg.No.: R21101563 (HANNY NURDJAJA)