Housekeeping Coordinator (Conrad Singapore Orchard)

Job Description - Housekeeping Coordinator (Conrad Singapore Orchard) (HOT0BKEG)

Job Number:

HOT0BKEG

Work Locations:

Conrad Singapore Orchard 1 Cuscaden Rd Singapore 249715

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As the Housekeeping Coordinator, you will be responsible for performing the following tasks to the highest standards:

• To oversee and maintain a proper record in the E-leave system by updating and tracking all leaves, absenteeism on a daily basis, and submitting the relevant documents required by Human Resource / Accounts.
• To oversee and maintain a proper record in the E-attendance system by updating and tracking the staff’s shifts and absenteeism on a daily basis, preparing and submitting all necessary reports according to guidelines set by the Accounts Department.
• To oversee and maintain a proper record on Overtime / Casual Labour Payment by preparing and submitting all necessary reports according to guidelines set by the Accounts Department, and following up on discrepancies raised by staff.
• To train all new employees hired for the position of Housekeeping Coordinator on the day-to-day operation and ensure the job is carried out according to the standards set by the Hotel.
• To verify and follow up on all pay and overtime discrepancies.
• To maintain an inventory of all necessary stationery and related office supplies for the Housekeeping Office.
• To maintain the Housekeeping Office in a neat and orderly manner in accordance with established guidelines and standards.
• To conduct key & communication devices inventory on a monthly basis.
• To control and maintain an inventory of guest request / loan items.
• To assist the Director of Housekeeping / Assistant Executive Housekeeper in maintaining and updating the Housekeeping Notice / Bulletin Board.
• To compile glitches on a monthly basis for further actions to be taken.
• To compile staff Standard testing on a monthly basis for further actions to be taken.
• To control and record all lost and found items turned in by cleaners and room attendants, and follow up on clearance of unclaimed lost items to finders after 3 months of safekeeping.
• To follow up on all lost and found inquiries.
• To file all documents and carry out administrative tasks and distribution for all management staff.
• To prepare sign in and out attendant sheets for contract workers, and assist the manager in preparing cleaning tasks for contract workers.

Operation Tasks

• To answer all telephone calls according to procedures.
• To liaise and follow up with other departments to ensure the efficient operation of the Housekeeping Department.
• To be knowledgeable in Housekeeping’s computer functions.
• To be able to work independently and handle all guest requests and complaints in a confident manner.
• To conduct daily inventory of Housekeeping keys/pagers after each shift.
• To coordinate all blocked arrival rooms with Front Desk and Engineering (i.e., VIPs, Individual or Group rooms reports).
• To coordinate Queue rooms and follow up with Room Attendants/Engineering.
• To print and monitor all daily discrepancy reports.
• To print and prepare all required reports for each shift.
• To assign and ensure that all guest requests are completed within 10 minutes of request.
• To control and assign all uncovered rooms, “DND” and refuse services rooms.
• To update the status of rooms on the computer as and when required.
• To inform Engineering of all maintenance defects and follow up on all items requested by guests.
• To coordinate maintenance work (i.e., window cleaning, balcony cleaning, shampooing, carpet spotting, weeding, floor polishing) to cleaners and contractors.
• To set and release OS rooms as and when required.
• To coordinate and control handover room assignments for the evening cleaning staff.
• To prepare new arrival rooms for turn down crews.
• To print and prepare all reports required for filing at closing shift.
• To record lost and found items brought down by evening cleaning staff.
• To raise property clearance passes for all perishable items brought down by evening cleaning staff.

What are we looking for?

A Housekeeping Coordinator serving Hilton Brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Reading, writing, and oral proficiency in the English Language.
• At least 1-2 years in a similar capacity or supervisory experience preferred.
• Proficient in using email, Knowcross, Opera & Microsoft Office applications.
• Flexibility with varied shifts and able to work on weekends.
• Able to multitask between 2 job functions at any given time as rostered.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!