Housekeeping Assistant / Executive

M Hotel Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hospitality establishment in Singapore is seeking an Administrative Assistant for the Housekeeping department. The role involves managing correspondence, organizing schedules, and maintaining records to enhance operational effectiveness. Ideal candidates should have strong organizational skills, attention to detail, and at least 2 years of relevant administrative experience. Proficiency in Microsoft Office and experience in the hospitality industry are advantageous. This position supports a fast-paced environment.

Qualifications

• At least 2 years of relevant experience in administration.
• Experience in the hospitality industry is advantageous.
• Proficient in Microsoft Office (Excel, Powerpoint, Word).

Responsibilities

• Maintain and update administrative records and filing systems.
• Print, distribute, and file daily operational reports.
• Raise purchase orders and coordinate delivery of guest requests.
• Support and uphold all Standard Operating Procedures (SOPs).
• Monitor and track guest requests and complaint resolution updates.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Interpersonal skills

Ability to work under pressure

Education

GCE 'O' Level or equivalent

Tools

Microsoft Office

Job description

Position Summary

The incumbent plays a vital role in ensuring the smooth operation of the Housekeeping department by providing comprehensive administrative and secretarial support. This position requires the team member to execute various tasks with efficiency, accuracy, and professionalism. Responsibilities may include managing correspondence, organizing schedules, and maintaining records, all of which contribute significantly to the overall effectiveness of the department's operations. The incumbent should possess strong organizational skills and attention to detail, facilitating a well-coordinated and high-functioning environment within the Housekeeping team.

Responsibilities

• Maintain and constantly update administrative records and filing systems to ensure accuracy and efficiency, including Pest control records, staff attendance and overtime records, landscape records, room cleaning reports, Lost & Found records, Laundry and Linen records.

• Print, distribute, and file daily operational reports in accordance with company standards and guidelines.

• Responsible for raising purchase orders and ensuring the items delivered on time.

• Liaise with Central Procurement Office for contracts renewal and purchase related tasks.

• Maintain positive working relationships with vendors and colleagues.

• Support and uphold all Standard Operating Procedures (SOPs).

• Monitor and track guest requests, special room setups and complaint resolution updates.

• Ensure adequate stock of office supplies, cleaning supplies, guest supplies and amenities.

• Assist in monthly and quarterly inventory counts and reconciliation.

• Coordinate delivery of guest requests such as extra amenities to send to the room.

• Ensure full compliance with legislated workplace health and safety requirements

• Perform periodic clearing of outdated reports, documents and Lost & Found items, in line with data retention and hotel standards

• Any other reasonable tasks assigned by manager

Key Criteria & Competencies

• Minimum GCE 'O' Level or equivalent

• At least 2 years of relevant experience in administration

• Experience in hospitality industry will be an added advantaged

• Good verbal and written communication skills

• Attentive to details and an excellent organizational and interpersonal skills

• Able to work under pressure and in a fast-paced environment

• Proficient in Microsoft Office (e.g Excel, Powerpoint, Word)