HOTEL GUEST SERVICES EXECUTIVE

INTEGRATED PROPERTY MANAGEMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading property management company in Singapore is looking for a professional to oversee hotel room cleaning. The role includes delegating tasks, ensuring cleaning standards, and maintaining communication with the operations manager. Candidates should have a minimum of 3 years in cleaning services, a positive attitude, and the ability to work flexible hours. Fluency in English and Mandarin is required.

Qualifications

• Minimum 3 years of relevant experience in hotel room cleaning.
• Positive work attitude and strong work ethic are essential.
• Proficient in basic office software for handling paperwork.

Responsibilities

• Organize and delegate tasks to cleaners.
• Oversee cleaning supplies use to minimize waste.
• Inspect hotel rooms for cleanliness standards.
• Provide daily updates to the operations manager.
• Address complaints or feedback from hotel guests.

Skills

Knowledge of cleaning procedures

Team leadership

Communication in English and Mandarin

Physical fitness

Job description

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning

activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of

contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as

working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and

afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**