Hotel Guest Service Agent

HOTEL MIRAMAR (SINGAPORE) LIMITED; Singapore; On-site; SGD 22,000 - 30,000; Full time

Job summary

A leading hospitality establishment in Singapore seeks motivated individuals to provide exceptional guest service. The role includes assisting with check-ins, payments, and ensuring guest satisfaction. Candidates should have prior experience in hospitality and strong communication skills. Attractive salary with additional benefits awaits successful applicants.

Benefits

Attractive Salary Package with AWS and Performance Bonus

5 days work week with staff meals

Dental and medical benefits

Birthday voucher

Complimentary season parking for staff

Career Progression

Training Opportunity

Qualifications

• At least 1 year experience in a similar capacity in the Hospitality industry.
• Able to communicate with Chinese-speaking guests.
• Willingness to work night shifts.

Responsibilities

• Assist guests with check-ins & check-outs.
• Process payments & documentation.
• Ensure guest satisfaction.

Skills

Communication Skills

Customer Service

Proficiency in Microsoft Office

Education

Minimum GCE 'O' Level or equivalent

Tools

Opera PMS

Job description

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Able to communicate with Chinese-speaking guests
• Willing to do regular night shifts and will be entitled to night shift allowance.
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 11 Jul 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified