Hotel Front Office Manager

PREMIUM HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hotel management company is looking for a candidate to manage daily hotel operations. Responsibilities include supervising the Front Office team, conducting investigations, and ensuring high guest satisfaction. The ideal applicant should possess strong communication skills and be able to work under pressure. Attractive incentives, meal allowances, and employee benefits are offered.

Benefits

Duty Meal allowance

Uniform allowance

Attractive incentive and bonus

Staff rates at Accor hotels

Birthday leave

Qualifications

• Calm, efficient, and able to work well under pressure.
• A passion for delivering exceptional levels of guest service.
• Able to work independently and as a team.

Responsibilities

• Manages daily hotel operations to ensure optimal guest satisfaction.
• Trains and supervises Front Office employees in procedures.
• Conducts investigations into irregularities and ensures room inventory control.

Skills

Interpersonal skills

Communication skills

Job description

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Manages, supervises, and coordinates the daily operation of the hotel(s) and ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Trains and supervises the Front Office employees in all reception and cashiering procedures and assign tasks as necessary.
• Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.
• To ensure that the Front Office, lobby area is kept clean at all times.
• Supervises all Front Office employees assigned to his/her shift and ensure that all tasks are performed and completed.
• Ensure an effective room inventory control to avoid overbooked situation and to maximize room revenue.
• Develop and maintains good employee relations through intelligent interpretation and conscientious application of hotel personnel policies.

Job Requirements:

• Calm, efficient, and able to work well under pressure.
• A passion for delivering exceptional levels of guest service.
• Excellent inter-personal and communication skills.
• Able to work independently and as a team.