Hotel Front Desk Executive

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Front Office Executive, um einen reibungslosen Empfangsservice zu gewährleisten. In dieser spannenden Rolle sind Sie für die Betreuung der Gäste verantwortlich, lösen Beschwerden und koordinieren VIP-Arrangements. Sie arbeiten in einem dynamischen Umfeld mit rotierenden Schichten und genießen attraktive Vorteile wie einen Leistungsbonus. Wenn Sie leidenschaftlich daran interessiert sind, Gästen einen hervorragenden Service zu bieten, ist dies die perfekte Gelegenheit für Sie.

Benefits

AWS

Leistungsbonus

Qualifications

• Vorherige Erfahrung in der Front-Desk-Betrieb ist erforderlich.
• Kenntnisse des OPERA-Systems sind von Vorteil.

Responsibilities

• Sicherstellen eines reibungslosen Ablaufs am Empfang.
• Bearbeiten von Gästewünschen und Beschwerden professionell.

Skills

Kundenservice

Beschwerdemanagement

Kommunikationsfähigkeiten

Education

Erfahrung an der Rezeption

Tools

OPERA

Job description

Highlights:

• Location: Conveniently located near Dhoby Ghaut MRT
• Salary: Up to $2,600
• Working Hours: 3 rotating shifts (8 hours/day, 6 days/week)
• Benefits: AWS and performance bonus

Our client, a well-established hotel near Dhoby Ghaut MRT, is seeking a dedicated Front Office Executive to ensure the smooth and efficient operation of the reception counter.

The Challenges:

• Deliver courteous and efficient service, ensuring guest requests are handled promptly and professionally
• Build rapport with guests and resolve complaints effectively to maintain excellent service standards
• Manage room assignments and blockings for arriving guests, with special attention to VIPs and group bookings
• Prepare materials for VIP arrivals, such as registration cards, welcome folders, fruit baskets, cakes, room keys, etc.
• Coordinate with the Duty Manager, Reservations, and Sales teams on VIP bookings
• Respond to guest requests to ensure a comfortable and memorable stay
• Handle guest complaints with professionalism and seek solutions promptly
• Process all reservations and cancellations efficiently
• Stay informed of room rates and special promotions to provide accurate information
• Report any maintenance or cleanliness issues to the relevant department
• Follow fire safety procedures and assist with evacuation when necessary
• Guide and support junior staff through on-the-job training
• Monitor held mails, faxes, and items for collection to ensure timely delivery to guests

What it Takes:

• Prior experience in front desk operations
• Knowledge of the OPERA system is an added advantage

Interested applicants:

Please send your updated resume to [e-mail]

We regret to inform that only shortlisted candidates will be notified.

Talents@Work Pte Ltd (21C0501)

Chin Long (R23116697)