Hotel Front Desk

HOTELS CHECK INN PTE. LTD.; Singapore; On-site; USD 20,000 - 40,000; Part time

Job summary

Join a fast-growing boutique hospitality firm in Singapore, where your attitude is as valued as your skills. This exciting role involves providing exceptional customer service, managing guest inquiries, and ensuring a smooth check-in and check-out process. You'll work in a dynamic environment that encourages learning and development, while also collaborating with various departments to enhance guest experiences. If you thrive in a team-oriented setting and are eager to take on new challenges, this opportunity is perfect for you.

Qualifications

• Passion for customer service and eagerness to learn.
• Good communication skills and well-groomed appearance.

Responsibilities

• Handle guest inquiries and reservations efficiently.
• Provide friendly check-in and check-out services.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Job description

WHO WE ARE?

We are a fast-growing boutique hospitality in Singapore.

We believe attitude counts as much as skill. As a result, we hire motivated people from whom we will expect much, but whom we also coach and develop to perform superbly in a conducive environment that rewards success.

WHAT YOU WILL BE DOING?

• Handle walk-in, email, phone enquiries, and Internet hotel room reservations

• Provide friendly and efficient check-in and check-out service at the Hotel Reception

• Carry out the completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information.

• Handle and resolve guest complaints and special requests professionally, ensuring prompt action.

• Prepare shift reports for submission to accounts.

• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, and reservations.

• Perform any other duties as required and directed by the Manager or Management.
  

WHAT WE ARE LOOKING FOR?

• An individual who is eager to learn and has a passion for customer service.

• An individual who is well-groomed and possesses good communication skills.

• Team player who works independently and can work under pressure.

• Flexibility to respond to a range of different work situations.

• Working Requirement - Work 4 days and 2 days off

– 12 hours per shift and OR

– Part-time (A minimum of 6 hours per day)

• Able to work rotating shifts on weekends/ Public Holidays.