Hotel Duty Executive/Manager

HOTEL ROYAL LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Hotel Duty Executive/Manager to oversee the Front Office operations. The candidate will supervise staff, provide exceptional guest services, and ensure smooth check-in/check-out processes. A Certificate/Diploma in Hotel Accommodation and 2-3 years of experience in a similar role are required. Competitive benefits include annual wage supplement and medical coverage.

Benefits

Annual Wage Supplement

Outpatient medical benefits

Dental benefits

Other benefits

Qualifications

• Possess at least 2-3 years of experience in the same capacity in the Hotel industry.
• Experience in handling large group check in and check out services.

Responsibilities

• Supervise the Guest Service Agent, Communications Officers, Cashiers, and Bellman.
• Provide excellent guest services to all guests at the Front Office.
• Escort VIP guests to their rooms and show them amenities.
• Ensure room availability is monitored to meet operations' needs.
• Assist guests in checking in and checking out.

Skills

Excellent customer service skills

Supervision skills

Education

Certificate/Diploma in Hotel Accommodation

Job description

JOB SCOPE

The Hotel Duty Executive/Manager will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

JOB RESPONSIBILITIES

1. Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.
2. Provide excellent guest services to all guests making their enquiries at the Front Office counters.
3. Escort VIP guests to their rooms and show them the amenities within the rooms.
4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.
5. Assists all guests in their checking in and checking out registration and make them feel comfortable at all times.
6. Provide concierge services to the guests during their stay with the Hotel.
7. Other Duty Manager duties assigned by management and manager.

JOB REQUIREMENTS

• Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
• Possess at least 2-3 years of experience in the same capacity in the Hotel industry.
• Excellent customer service skills in handling large group check in and check out services.

OTHER INFORMATION

• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits
• Other benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.