Hotel Concierge

UE PARK AVENUE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Guest Relations Officer to be the first point of contact for guests. The role involves delivering exceptional service, managing check-ins and inquiries, and ensuring a positive guest experience. Candidates should possess strong customer service skills and be able to work flexible hours.

Qualifications

• People-oriented with excellent customer service skills.
• Able to perform rotating shifts, public holidays, and weekends.

Responsibilities

• Ensure prompt and efficient check-in and check-out procedures.
• Interact and attend to guest inquiries.
• Handle cashiering duties and maintain filing systems.

Skills

Customer service

Communication

Tools

OPERA

Job description

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Interact and attend to guest’s enquires
• Handle cashiering duties
• Maintain the filing system and required reports
• Handle guest reservation using Opera system
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift, PH and weekends