hostel manager

SRI BALAJI IT CORPORATION PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Office Manager to oversee operations and enhance guest experience. The ideal candidate will possess strong communication skills and relevant experience, ensuring high standards of service and operational efficiency while leading a vibrant team.

Qualifications

• Bachelor's Degree with relevant experience.
• Willingness to work night shifts if necessary.
• Proven experience in creating and executing detailed partner marketing plans.

Responsibilities

• Lead and manage the daily activities of the Front Office to ensure efficient operations.
• Handle guest inquiries, requests, and concerns to ensure high guest satisfaction.
• Prepare detailed reports on weekly, monthly, and annual revenues and expenses.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Analytical mindset

Multitasking ability

Education

Bachelor's Degree

Job description

- Assist management in controlling and evaluating all relevant financial budgets and forecasts through constant monitoring of daily reports.

- Respond to queries from finance and facilitate matters such as invoices, orders, delivery orders, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.

- Ensure effective communication via daily briefings, weekly updates, and monthly brainstorming sessions within the department.

- Report any cleanliness issues within the premises and coordinate with the relevant department for resolution.

- Recommend improvements in hotel operations to enhance service quality and increase revenue.

- Lead and manage the daily activities of the Front Office to ensure efficient and smooth operations.

- Handle guest inquiries, requests, and concerns promptly and professionally to ensure high guest satisfaction.

- Oversee the overall performance of the department, ensuring all processes operate smoothly.

- Collaborate with the team to strategize and implement marketing efforts to boost occupancy rates and maximize revenue.

- Review the daily arrival report and ensure necessary preparations are completed by respective departments.

- Check all public and staff areas for irregularities and cleanliness.

- Address guest complaints by coordinating with relevant departments and ensuring immediate corrective actions.

- Maintain high standards of personal hygiene, grooming, and behavior among colleagues.

- Ensure all public area lighting and signage are operational at appropriate times.

- Conduct random checks on colleagues during night shifts to ensure alertness and compliance.

- Ensure thorough cleaning and inspection of all areas by night cleaning staff.

- Conduct departmental training and suggest improvements as needed.

- Deliver superior service to maximize customer satisfaction.

- Appraise staff performance and provide constructive feedback.

- Ensure compliance with sanitation and safety regulations.

- Control operational costs and identify waste reduction measures.

- Prepare detailed reports on weekly, monthly, and annual revenues and expenses.

- Promote the hotel brand within the local community through word-of-mouth and events.

- Train new and existing employees on customer service best practices.

- Implement policies and protocols to ensure smooth operations.

- Perform any other duties as required by the company or management.

Requirements:

- Bachelor's Degree with relevant experience.

- Willingness to work night shifts if necessary.

- Excellent communication and interpersonal skills at all organizational levels, with proven ability to build strong professional relationships.

- Highly organized with the ability to multitask.

- Proven experience in creating and executing detailed partner marketing plans.

- Systematic approach to sharing knowledge and best practices across teams.

- Analytical mindset with curiosity to measure, test, learn, and iterate for optimal results.

Only shortlisted candidates will be contacted for further consideration.