Host, Claudine

The Lo & Behold Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality group in Singapore is searching for an individual who can enhance the guest experience at their restaurant. This role emphasizes managing reservations and ensuring every guest feel recognized with exceptional service. Candidates passionate about customer satisfaction and possessing strong communication skills are encouraged to apply.

Benefits

Medical and insurance coverage

Employee dining discounts

Monthly sales incentives

Celebrations for key milestones

One month sabbaticals for long-service

Qualifications

• Ability to manage reservations through various communication methods.
• Up-to-date product knowledge and the ability to answer guest inquiries.
• Recognize special occasions and dietary requirements.

Responsibilities

• Manage reservations through phone calls, emails, and other communications.
• Assist Managers with seat plans and service briefings.
• Ensure menus are updated and presentable.

Skills

Customer Service

Communication

Problem Solving

Job description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Manage reservations through phone calls, emails, and other forms of communications

• Assist the Managers with seat plan arrangements and briefing plan for each service

• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable

• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience

• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day

• Are thoughtful and kind, while upholding high standards

• Own outcomes and drive solutions

• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms