Host

Louis Vuitton; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury retail brand in Singapore is seeking highly motivated Hosts to create memorable experiences for clients. You will manage client interactions and ensure a welcoming atmosphere, focusing on exceptional customer service. Ideal candidates should possess a passion for fashion and have prior experience in customer-facing roles. Flexibility in working hours, including weekends and holidays, is required.

Qualifications

• Drive for customer service and client satisfaction.
• Excellent verbal communication and listening abilities.
• Adaptable attitude with a passion for learning.

Responsibilities

• Responsible for client experiences from pre-arrival to post-appointment.
• Greet clients warmly and maintain a neat front-of-house environment.
• Communicate clients' needs to relevant departments.

Skills

Customer service drive

Excellent communication skills

Active listening skills

Passion for fashion

Adaptability

Job description

About The Job

We are looking for highly motivated, client centric Hosts with a strong passion for creating memorable experiences for our Clients. As a Host, you will initiate the process on building a relationship with the Client by determining the Client's needs and offering direction to the appropriate departments. You will be the Client's first point of contact within the store and set the tone for their experience while they are with us.

This is an opportunity for those who thrive in a fast-paced environment, who understand the importance of creating memorable moments with Clients, and who have a passion to develop their career in a luxury retail environment.

Job responsibilities

Duties & Responsibilities

• Responsible for client experiences from pre-arrival to post-appointment, including but not limited to scheduling and preparing for client appointments and requests
• Greet incoming and departing clients with a genuine smile and eye contact
• Provide accurate directions in leading the client in the area of interest
• Address clients' queries and concern according to the brand standards
• Communicate the clients’ needs to the relevant department
• Notify the team about the arrival of regular clients / appointments
• Maintain a neat, organized “front-of-house” environment
• Maintain a professional appearance in accordance with the standards of the company
  
  

Profile

Key Requirements

• Customer service drive with excellent communication and active listening skills
• Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion
• Adaptable and a fast learner with client centric mentality
• Possess a professional attitude with a mindset of curiosity and empathy
• Prior work experience in retail, hospitality, aviation or service-related industry would be a plus
• Must be able to work retail shift hours including weekends & public holiday
  
  

Reference LVM29101