Hospitality Security & Guest Experience Lead

Sheraton Towers Singapore Hotel; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Sheraton Towers Singapore Hotel seeks a Security professional to uphold safety and order across the property. You will operate per the Loss Prevention Duty Roster, work across posts such as the security control room, lobby, and patrolling areas, and engage with guests to ensure a hospitable hotel experience.

Responsibilities include maintaining peace, defusing incidents, gathering intelligence, and providing feedback to the Loss Prevention leadership to protect guests and staff.

Responsibilities

• Perform duties according to the Duty Roster prepared by the Loss Prevention Manager or in his absence, the Loss Prevention Executive.
• Deploy at any of the following duty posts as enumerated hereafter: Security Control Room, Lobby and Driveway, Patrolling and Observation, Handle Casual Labour cash float.
• Cultivate security informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes.
• Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters.
• When on duty: Adopt the “Service Oriented” approach in discharging of its duties in order to functions harmoniously with the concept of the Hotel as a place of hospitality
• Exercise flexibility to maintain a balance between effectiveness and unobtrusiveness
• Promote the “gentlemen” rather the “officer” image for the security service
• Act for and on behalf of the Hotelkeeper on security and fire safety matters
• Protect the safety of guests, associates, their properties and those belonging to the Hotel
• Assist associates in rendering hotel services to the customers so as to maintain or enhance the services provided other then his primary security duties
• Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guest
• Greet guests and offer assistance (e.g. to carry their luggage)
• Lead guests whenever possible if they are uncertain of the location within the Hotel premises
• Inform and sell other hotel facilities to all visitors of the Hotel
• Conduct surveillance of members of public to protect the hotel guests, visitors and associates to keep the peace by:
• Monitoring any undesirable elements to ensure that they do not harass, harm or embarrass the hotel guests or associates
• Take appropriate action to defuse any outbreak of violence or commotion within the Hotel premises
• Intelligence gathering, of the identities and activities (modus operandi) of undesirable elements
• Surveillance of associates:
• Ensure that associates abide by the House Rules
• Monitor movements of associates who are classified as suspects under investigations
• Give feedback to the Senior Loss Prevention Officer, Loss Prevention Executive or Loss Prevention & Fire Safety Manager on all matters of fire safety and security interest affecting the integrity of the Hotel or the Department.
• Give feedback consistently to the Senior Loss Prevention Officer, Loss Prevention Executive or Loss Prevention & Fire Safety Manager on all matters of fire safety and security interest affecting the integrity of the Hotel or the Department.
• Perform other duties as may be required by the Security Executive or Security & Fire Safety Manager from time to time.

Job description

Sheraton Towers Singapore Hotel seeks a Security professional to uphold safety and order across the property. You will operate per the Loss Prevention Duty Roster, work across posts such as the security control room, lobby, and patrolling areas, and engage with guests to ensure a hospitable hotel experience.

Responsibilities include maintaining peace, defusing incidents, gathering intelligence, and providing feedback to the Loss Prevention leadership to protect guests and staff.