Hospital customer service

MCI Career Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a front-line counter role. This position involves managing patient registrations, appointment bookings, and providing exceptional customer service in a fast-paced environment. The ideal candidate will possess a degree in any discipline and be able to handle various customer inquiries effectively. With attractive benefits like AWS and performance bonuses, this role offers a great opportunity to contribute to a vital healthcare service while developing your skills in a supportive environment. If you are passionate about helping others and thrive in dynamic settings, this position is for you.

Benefits

AWS

Performance Bonuses

Housing Allowances

Qualifications

• Degree in any discipline except for science-related studies.
• Able to work in a fast-paced environment.

Responsibilities

• Front line counter role handling patient registrations and bookings.
• Provide customer support via email or phone for inquiries.

Skills

Customer Service

Communication Skills

Cash Handling

Data Entry

Education

Degree in any discipline

Job description

Job Summary:

Salary details: Basic $2,000 - $2,400

Working Days and Hours: 5.5-day (8am - 4:30pm Staggered Shifts)

Location of work: West Region

Key Company Benefits: AWS + Performance Bonuses (2 to 3 Months) + Housing Allowances

Job Responsibilities:

1. Front line counter role
2. Registration for patient & appointment booking
3. Advise patients on the applications available
4. Handle customer enquiries (patient / family members) - such as appointments, payment, co-ordination of services, etc. via email or phone as required.
5. Cashiering duties
6. Rotation in the individual consultation room
7. Provide chaperone assistance and assist in simple clinic procedures in the consultation room
8. Assist doctors during the review consultation – Customer service / appointment booking
9. Handle customer enquiries (patient / family members)
10. Backend support duties, assist in clerical and data entry

Job Requirements:

• Degree in any discipline except for science-related studies
• Able to work in a fast-paced environment.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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We regret to inform that only shortlisted candidates would be notified.

Routray Prajnya (Lilly)

Reg No: R1873296

MCI Career Services Pte Ltd

EA Licence: 06C2859