Home Delivery Service Officer ( Customer Service)

Pet Lovers Centre Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise de vente au détail spécialisée pour animaux de compagnie à Singapour recrute un Home Delivery Service Officer. Le rôle inclut la gestion des commandes, le service client et la coordination des livraisons pour garantir la satisfaction des clients. Les candidats doivent avoir un minimum de GCE N-Level et de bonnes compétences en communication. Un environnement de travail agréable et des avantages tels qu'un accès gratuit à la salle de sport sont offerts.

Benefits

Environnement de travail propre et frais

Accès gratuit à la salle de sport

Qualifications

• Minimum GCE N-Level.
• Connaissance des systèmes Microsoft Office.
• Orienté client, motivé et axé sur les résultats.

Responsibilities

• Soutenir les opérations quotidiennes de l'équipe de livraison à domicile.
• Répondre aux appels entrants et aux e-mails concernant les commandes.
• Gérer les retours clients et fournir des solutions appropriées.

Skills

Customer-oriented

Problem solving

Interpersonal skills

Communication skills

Team player

Education

GCE N-Level

Tools

Microsoft Office

Job description

Roles & Responsibilities: Home Delivery Service Officer

As a Home Delivery Service Officer, you help create the excitement about the products we carry, providing the right solutions and getting products into the hands of our valued customers over the Home Delivery Call Centre helpdesk.

Being part of the Home Delivery team, you understand the business objectives and the important of having the ability to delivering a Pet Lovers Centre Customer Service & online Shopping experience that is a cut above the rest.

Your roles & responsibilities include:

• Support the day-to-day business operations of the Home Delivery team

• Attend to incoming calls and respond to emails pertaining to home delivery orders

• Handles customers’ enquiries by clarifying desired information pertaining to products and services

• Coordinate and schedule home deliveries and to ensure timely and accurate deliveries

• Manage customers’ feedback and provide appropriate solutions and/or to escalate unresolved issues for further management.

• Provide customers with product and service information

• Up-selling or/and cross-selling of products and services by understanding customers’ needs

• Provide assistance and customer service with a high level of professionalism and explore opportunities to value-add to job/sales accomplishments

• Perform administrative function in support of our business operations

• Keeping abreast of your product knowledge through continuous learning

• Learn to overcome customers’ objections

• Upselling of pet accessories, toys etc.

• Closing sales with pride and a high level of professionalism

• Any other duties / tasks as assigned related to your role

Job Benefits:

• Clean and cooling work environment

• Air-conditioned staff lounge

• Free corporate gym access

Role Requirements

• Min GCE N-Level

• Good system knowledge in Microsoft Office

• Highly customer-oriented, motivated and results oriented

• Resourceful and problem solver, excellent interpersonal and communication skills

• Team player and ability to collaborative and work effectively with variety of stakeholders.