Home Care Services Manager

ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in home care services is seeking a Home Care Manager to lead service delivery and oversee a dedicated team. Responsibilities include managing client queries, ensuring accurate documentation, and adhering to organizational SOPs. This role offers an attractive base salary and the opportunity for career development in a growing market.

Benefits

Attractive base salary and sales commission

Career development opportunities

Industry-specific training and coaching

15 days annual leave

Qualifications

• 3-5 years of experience in an operational capacity in a leadership role.
• Experience in healthcare would be advantageous.

Responsibilities

• In charge of the delivery of all home care services.
• Lead a team in service delivery and training.
• Ensure client inquiries are responded to promptly.

Skills

Initiative

Flexibility

Proficiency in Microsoft Office Suite

Good command of English

Education

Diploma or Degree in any field

Job description

Description:

• Report directly to the Head of Home Care.

• In charge of the delivery of all home care services.

• Lead a team of leads plus executives and work together with medical social workers in service delivery of home care services.

• Train and guide new members onboard to the team.

· Ensure client inquiries are promptly responded to on services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.

· Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.

· Checking and ensuring accuracy in scheduling staff and clients for the respective services.

· Responsible for making sure prompt and accurate documentation required for all services including filing.

· Responsible for oversight on case resolution to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

· Ensure prompt issuing of invoices and accuracy in collection of payables.

· Ensure all organization requirements and SOPs are adhered to.

· Participate and represent on behalf of the company’s services with confidence.

· Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.

· Work closely with other departments to ensure appropriate sited care and efficient service delivery.

· Any other duties assigned.

Requirements:

· 3-5 years of experience in an operational capacity in a leadership role preferable.

· Diploma or Degree in any field.

· Takes initiative and able to be flexible while adhering to SOPs at the same time.

· Proficiency in Microsoft Office Suite applications.

· Good command of English (Written & Verbal).

· Experience in healthcare would be advantageous.

· 5-days work week including rotational Saturdays.

· Must be ready to answer urgent client queries at any time.

Benefits:

• Attractive base salary and excellent sales commission.

• Great opportunity for career development in a growing market and company.

• Industry-specific training and coaching by a highly experienced team.

• 15 days annual leave.