Home Care Service Team Lead

ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading home care service provider is looking for a team leader to oversee service delivery and client communications. This role requires strong leadership skills and customer service experience, alongside the ability to manage operational tasks efficiently. Join a growing company that offers engaging career development and industry-specific training.

Benefits

Attractive base salary and excellent sales commission

Great opportunity for career development

Industry-specific training and coaching

15 days annual leave

Qualifications

• 2 years of experience in an operational leadership role preferred.
• Good command of English (Written & verbal).
• Flexible and able to adhere to SOPs.

Responsibilities

• Lead a small team in the delivery of home care services.
• Resolve client feedback and complaints ensuring timely assistance.
• Ensure accuracy in scheduling, documentation, and invoicing.

Skills

Leadership

Customer Service

Communication

Initiative

Education

Diploma or Degree

Tools

Microsoft Office Suite

Job description

Description:

• Report directly to the Home Care Services Manager and Senior Medical Social Worker.

• Lead a small team of executives in service delivery of assigned home care service(s).

· Assist to answer client inquiries on all Home Care services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.

· Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.

· Ensure accuracy in scheduling staff and clients for the respective services.

· Ensure prompt and accurate documentation for all applications and processes from start to finish including filing.

· Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

· Ensure prompt issuing of invoices and accuracy in collection of payables.

· Ensure all organization requirements and SOPs are adhered to.

· Participate and represent on behalf of the company’s services with confidence.

· Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.

· Any other duties assigned.

Requirements:

· 2 years of experience in an operational capacity in a leadership customer service and administrative role preferable.

· Diploma or Degree in any field.

· Takes initiative and able to be flexible while adhering to SOPs at the same time.

· Proficiency in Microsoft Office Suite applications.

· Good command of English (Written & verbal).

· Experience in healthcare would be advantageous.

· 5-days work week including rotational Saturdays.

· Must be ready to answer urgent client queries at any time.

Benefits:

• Attractive base salary and excellent sales commission.

• Great opportunity for career development in a growing market and company.

• Industry-specific training and coaching by a highly experienced team.

• 15 days annual leave.