High-Level Control Manager (Baggage Handling System)

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Changi Airport Group seeks a dynamic High-Level Control Manager for the Baggage Handling System to ensure efficient baggage processing and security compliance. Responsibilities include managing operations, analyzing systems, and implementing improvements with advanced technologies. Ideal candidates have a degree in Computer Science and extensive IT network experience.

Qualifications

• Degree in Computer Science or related field required.
• At least 5 years managing enterprise-level IT networks.
• Relevant certifications such as CCNP preferred.

Responsibilities

• Manage BHS Operations and Maintenance contractor.
• Analyze system data to identify risks and develop improvements.
• Oversee end-of-service and end-of-life upgrades.

Skills

IT network infrastructure

Network security solutions

Network protocols

Analytical skills

Problem-solving skills

Education

Degree in Computer Science

Tools

Network monitoring tools

Job description

Description:

Changi Airport Group is on the lookout for a dynamic and innovative professional to take on the role of High-Level Control Manager for our Baggage Handling System (BHS). This essential position ensures the smooth processing and timely delivery of passenger baggage, a critical component of our operations. As the key overseer of the High-Level Control (HLC) system, you will be instrumental in maintaining its peak performance and security.

Key Responsibilities:

• Manage and supervise the BHS Operations and Maintenance (O&M) contractor to ensure the HLC system operates at optimal levels, achieving high availability and adhering to cybersecurity standards.

• Analyze system data and use analytics tools to identify potential risks and performance issues, and develop strategies for improvement.

• Lead and manage trials and projects aimed at enhancing the BHS HLC system through the adoption of advanced technologies.

• Diagnose and resolve network and software issues efficiently, conducting thorough investigations to prevent future problems.

• Oversee the end-of-service (EOS) and end-of-life (EOL) of software and hardware, ensuring timely upgrades and replacements.

• Define project requirements, procure resources, and manage system innovation and improvement projects, including Site Acceptance Testing.

• Implement the Business Continuity Plan in response to BHS failures, ensuring minimal disruption.

• Work with BHS O&M contractors and cybersecurity consultants to ensure compliance with cybersecurity regulations and the Cybersecurity Code of Practice.

• Maintain adherence to ISO 27001 and the Critical IT Infrastructure (CII) Code of Practice, including conducting annual vulnerability assessments and managing associated risks.

• Foster strong relationships with authorities, external agencies, consultants, vendors, and Changi Airport Group stakeholders.

Requirements:

• Degree in Computer Science or a related field.

• At least 5 years managing enterprise-level IT networks, with relevant certifications such as Cisco Certified Network Professional (CCNP).

Skills:

• Expertise in IT network infrastructure and security solutions.

• Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and computer hardware systems.

• Proficiency with network monitoring tools and project management.

• Excellent analytical and problem-solving skills.

• Familiarity with data analytics and visualization tools is advantageous.